fbpx
Size of letters 1x
Site color
Image
Additionally
Line height
Letter spacing
Font
Embedded items (videos, maps, etc.)
 

Online-Development Programme on Conflict Solving

  • Status:We are working on the next season
Google Apple Outlook Telegram Bot
  Online-Development Programme on Conflict Solving. Date: 16 July2020. Time: 10:00 18:00. Place: Online, Zoom. Conflicts in business have two variants of consequences: positive and negative. Without skill of its management they can lead to dangerous and negative results that ruin relations in team or between client and contributor, infringe the possibility to bring creativity and productivity at work, as well as lead to financial losses. Positive results in conflict situations may be only in case when you understand the conflict nature and can solve it effectively. EBA Management Development Centre together with DEVELOR Ukraine launch new Online-Development Programme on Conflict Solving. During modules of the Programme you will minimize the possibility of appearing in problematic situations. The two-day practical course will give participants instruments, techniques, conflict management theories that can make business results better in complicated and quick changing conditions of the modern market, understand peculiarities of effective communication maintenance. Having successfully finished the programme, you will receive the certificate of completion. DURING THE MODULES YOU WILL Look through dubious statements Understand what phases of conflict there are on stages, their methods of solving Get to know in which situations manipulation is used against you and how to counteract Use knowledge you get on practice TARGET AUDIENCE Those who have experience of appearing in conflict situations Those who can define manipulations and are willing to systemize their experience and understand how not to step on a rake SYLLABUS Module 1.1. Introduction in conflict management, grouping, reasons and stages – July 16th Dubious statements Personal experience in conflicts Conflicts grouping: conflict components and matter Reasons: stereotypes, meaning, competition, communication Result: constructive and destructive variants of action Conflict stages Module 1.2. Styles of conflict solving – July 16th Competition Аdaptation Prevention Searching for compromise Problem solving Moment before conflict solving: IRON instrument of analysis, «eruption» of the problem During solving: CURBS, communication of emotions, active listening Action plan and its inheritance Situational actions and cases Module 2.1. Rules of effective communication – July 17th Communication purpose and key messages Methods of speaking strictly, shortly and clearly Asserted communication: self-understanding and self-control. Basic model of communication, transaction Ego-states Assterted communication techniques: «me»-confirmation Basics of nonviolent communication Module 2.2. Manipulation: determination and counteraction – July 17th Manipulation determination How to recognize manipulation and it techniques Methods of opposition Emotional intelligence: kinds of feedback, models overview Practical cases Сonclusion and summing up Personal liabilities Speakers. Oksana Yuryk. Senior Business-Trainer, Consultant and Coach DEVELOR UKRAINE, mental health in organizations consultant, 15+ years of management experience and 10+ years of training experience. You can send a question to:. Contact person:. Iryna Shevchuk. E-mail [email protected]. Contact Phone. 067 240 90 90.

About the Programme

Conflicts in business have two variants of consequences: positive and negative. Without skill of its management they can lead to dangerous and negative results that ruin relations in team or between client and contributor, infringe the possibility to bring creativity and productivity at work, as well as lead to financial losses. Positive results in conflict situations may be only in case when you understand the conflict nature and can solve it effectively.

EBA Management Development Centre together with DEVELOR Ukraine launch new Online-Development Programme on Conflict Solving. During modules of the Programme you will minimize the possibility of appearing in problematic situations. The two-day practical course will give participants instruments, techniques, conflict management theories that can make business results better in complicated and quick changing conditions of the modern market, understand peculiarities of effective communication maintenance.

Having successfully finished the programme, you will receive the certificate of completion.

DURING THE MODULES YOU WILL

  • Look through dubious statements
  • Understand what phases of conflict there are on stages, their methods of solving
  • Get to know in which situations manipulation is used against you and how to counteract
  • Use knowledge you get on practice

TARGET AUDIENCE

  • Those who have experience of appearing in conflict situations
  • Those who can define manipulations and are willing to systemize their experience and understand how not to step on a rake

SYLLABUS

Module 1.1. Introduction in conflict management, grouping, reasons and stages – July 16th

  • Dubious statements
  • Personal experience in conflicts
  • Conflicts grouping: conflict components and matter
  • Reasons: stereotypes, meaning, competition, communication
  • Result: constructive and destructive variants of action
  • Conflict stages

Module 1.2. Styles of conflict solving – July 16th

  • Competition
  • Аdaptation
  • Prevention
  • Searching for compromise
  • Problem solving
  • Moment before conflict solving: IRON instrument of analysis, «eruption» of the problem
  • During solving: CURBS, communication of emotions, active listening
  • Action plan and its inheritance
  • Situational actions and cases

Module 2.1. Rules of effective communicationJuly 17th

  • Communication purpose and key messages
  • Methods of speaking strictly, shortly and clearly
  • Asserted communication: self-understanding and self-control. Basic model of communication, transaction
  • Ego-states
  • Assterted communication techniques: «me»-confirmation
  • Basics of nonviolent communication

Module 2.2. Manipulation: determination and counteraction – July 17th

  • Manipulation determination
  • How to recognize manipulation and it techniques
  • Methods of opposition
  • Emotional intelligence: kinds of feedback, models overview
  • Practical cases
  • Сonclusion and summing up
  • Personal liabilities

Trainers

1 / 1
Oksana Yuryk
Senior Business-Trainer, Consultant and Coach DEVELOR UKRAINE, mental health in organizations consultant, 15+ years of management experience and 10+ years of training experience
Oksana Yuryk

Partners

You can send a question to:

Contact person:

Iryna Shevchuk

Contact
067 240 90 90
Registration
First name
E-mail
Your mobile number
Your expectations from the programme
How did you know about the programme? (from site, personal letter, Facebook page, e-mail letter)
Register If your company is already a member of the EBA and you have a personal cabinet / or want to create it, please follow the link.
Close - 3
Register
Register
Close

Spelling error report

The following text will be sent to our editors: