Development Programme on Administrative Skills for Smart Business

Name: [:ua]Програма розвитку з адміністративних навичок для вдалого бізнесу[:en]Development Programme on Administrative Skills for Smart Business[:]
Start: 2019-01-21T16:00:00+02:00
End: 2019-03-04T19:00:00+02:00

Status:We are working on the next season

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Development Programme on Administrative Skills for Smart Business. Date: 21 January2019. Time: 16:00 19:00. Place: EBA Kyiv Office, 1A Andriyivskiy Uzviz. Modern life presupposes a rapidly changing business environment where the proper and reliable administration of business processes becomes really important as well as professional staff adaptation to these changes since the employees of the companies need to be prepared for challenges related to globalization, technological innovations, changes in working methods and styles. In this regard, the success of each company depends not only on a well-established corporate culture, but also on the staff who successfully manages and implements administrative skills, is able to plan their work efficiently, organize their work properly and find extraordinary solutions to any problem. Taking into consideration the importance of the administrative skills in the company’s life it is important to have all necessary knowledge, skills and abilities to make business more effective and rational. Aimed at achieving this goal Management Development Centre team is launching a brand new Development Programme on Administrative Skills for Smart Business which provides participants with the necessary intellectual stimulus, leads to qualitative activity standards and professional recognition, teaches to act, taking into account high ethical standards and enhances personal and companys efficiency. Having successfully finished the development programme, the participants will receive certificate of completion. DURING THE MODULES YOU WILL Understand the importance of administrative skills in a company Gain new and improve existing knowledge and skills in effective communication, business etiquette, planning and managing, time-management, EQ Upgrade the level of business communication Increase own and companys effectiveness TARGET AUDIENCE Assistants Personal Assistants Company secretaries Administrative managers Heads of administrative/HR departments HR-Managers Middle Managers Business owners MODULE 1: Planning a Working Day – 21 January Trainer: Julia Boyko, senior business coach of BogushTime. The reasons for the lack of time for all daily tasks The main constituents of an effective planning system How to make a task plan for the day correctly and fulfil it How to sum up the results of the day correctly How to analyze mistakes correctly How to plan a new day for optimal productivity How to cope with force majeure and multitasking You will learn how to plan your day efficiently, optimize your work, cope with distractions and fulfill the plan for all daily tasks. MODULE 2: Cross-cultural differences in modern international business interactions. Business negotiation etiquette – 28 January (18:30 - 21:30) Trainer: Farid Safarov,diplomat, lecturer of international law, etiquette, protocol, civil servant, head of expert group on digital infrastructure on transport, in past founder and the executive director of Moresise Bank (in December 2015, this bank was among top 100 of the financial and technological start-ups in Europe and in TOP- 17 of the most perspective Fintech companies of Central and Eastern Europe), is a member of the Ukrainian Debate Federation, a finalist of the International Oxford Debate Tournament, a finalist of the National Round of the International Juridical Competition in law of the World Trade Organization (WTO). Essential rules of negotiation Types and functions of the negotiations Business сommunication: in person, in print, online Business meeting and negotiation etiquette The influence of national culture on negotiating style Business communication with representatives of European countries Business negotiating with representatives of Asian countries (Japan, China) Business negotiating with representatives of Muslim countries Business negotiating with representatives of the countries of North and South America MODULE 3: Dress to express: how to be yourself and work for company image – 04 February Trainer, Anna Danevych, personal and corporate style consultant, CEO and co-founder of the style studio and concept-store SENZA/NOME The philosophy of modern fashion and the concept of personal style Business dress code: we dispel myths scatter myths and fight against the stereotypes Dress communication as a modern means of non-verbal communication Corporate vs personal: how to keep personal style in a corporate environment and how to integrate your own stylish message into the context of corporate style One for all: how the appearance of each team member works for the companys overall image Functional wardrobe: how to look appropriate and original in all circumstances and how to make your appearance a self expression tool How to combine different elements of the wardrobe to create different images that are suitable for work in the office and emphasize the images with the help of hair and / or appropriate make-up What to do and what to avoid in order to be perceived properly in the professional environment, and so that they can work to create a positive image of the company MODULE 4: Documents, Meetings& Events Organization – 11 February Trainer: Iryna Muraviova, Executive Assistant to General Director, Miratech, has over 13 years of experience in business administration and event management, holds a Master Degree in applied mathematics and a graduate of PMD program “Operation Efficiency” of International Management Institute in Kyiv Document management. What is important to know when working with official documents. How to organize information storage Business correspondence. How to avoid mistakes Organization of meetings. How to make a meeting more effective Event management. Where to start and what to pay attention Travel arrangement. Planning and some lifehacks how to optimize a budget MODULE 5: The role of EQ for effective relations in business - 18 February Trainers: Iryna Glushchenkova, Certified business trainer, author of variety of educational programmes in English, Ukrainian and Russian Svitlana Savchuk, сertified business trainer The EQ model. IQ vs EQ. EQ in business EQ in managing contatcts and relations. What is the pay off for those who have a high level of development of social awareness: in management, negotiations, relations Competences of self-awareness and self-control. The development of emotional stability: what does it start from? Team culture: resonance and disonance. MODULE 6: Business Etiquette – 25 February Trainer: Ganna Chaplygina, behavior modeling consultant. Author of articles for Ukrayinska Pravda. Zhyttia and «Osvitoria editions. She had five-year experience of business communication with politicians while working for Ukrayinska Pravda edition and worked more than four years in television as a reality show director. Goals and targets of self-presentation in the business context Verbal and nonverbal tools of communication Preparing a meeting: digital etiquette Welcoming quests: creating best visitor experience Dos and don’ts of meeting etiquette Organizing catering and servicing during meetings and negotiations Dealing with unexpected behavior problems in the business context MODULE 7: Travel Management: What You Need to Know – 4 March Trainers: Maryna Khomenko, Commercial Representative of the Air France KLM in Ukraine and Belarus, more than 10 years experience in the civil aviation industry, active B2B cooperation, MBA degree. Olga Bochkovska, Head of Corporate Department, BCD Travel Ukraine Why we need to manage business travel How to set up a managed travel Lowest available is not always the best Advantages of corporate and individual reward programs How to deal with irregularities on the road Speakers. Yulia Boyko. Senior business trainer at BogushTime. Has 10 years of professional experience in conducting trainings, seminars, master classes and individual consultations. Has delivered the trainings in 7 countries offline (Ukraine, Belarus, Russia, Kazakhstan, Tajikistan, Georgia, Moldova) and in 18 countries online. Speaker at international conferences, forums and festivals for business leaders and owners. Permanent expert on TV and radio in the field of time management and personal efficiency. Author of journal articles and on web portals.. Farid Safarov. diplomat, teacher of international law, etiquette, protocol, civil servant, head of expert group on digital infrastructure on transport. Anna Danevych. personal and corporate style consultant, CEO and co-founder of the style studio and concept-store SENZA/NOME. Iryna Muraviova. Executive Assistant to General Director, Miratech. Iryna Glushchenkova. Certified business trainer, author of variety of educational programmes in English, Ukrainian and Russian. Svitlana Savchuk. Psychotherapist, People Partner Psychologist, business trainer.. Anna Chaplygina. Etiquette and behavior modeling specialist. Works with UFuture, Visa, Mastercard, EBRD, MHP, GlobalLogic, Forpost companies. Author of publications and expert comments in the media: Ukrainian Pravda, Liga.net, Osvitoria, New Voice, 1+1. Maryna Khomenko. commercial representative of the Air France KLM Airlines Group in Ukraine and the Republic of Belarus. Olga Bochkovska. Head of Corporate Department. You can send a question to:. Contact person:. Liliya Yamborak. E-mail [email protected]. Contact Phone. +380 (44) 496 0601.

About the Programme

Modern life presupposes a rapidly changing business environment where the proper and reliable administration of business processes becomes really important as well as professional staff adaptation to these changes since the employees of the companies need to be prepared for challenges related to globalization, technological innovations, changes in working methods and styles. In this regard, the success of each company depends not only on a well-established corporate culture, but also on the staff who successfully manages and implements administrative skills, is able to plan their work efficiently, organize their work properly and find extraordinary solutions to any problem.

Taking into consideration the importance of the administrative skills in the company’s life it is important to have all necessary knowledge, skills and abilities to make business more effective and rational. Aimed at achieving this goal Management Development Centre team is launching a brand new Development Programme on Administrative Skills for Smart Business which provides participants with the necessary intellectual stimulus, leads to qualitative activity standards and professional recognition, teaches to act, taking into account high ethical standards and enhances personal and company’s efficiency. Having successfully finished the development programme, the participants will receive certificate of completion.

DURING THE MODULES YOU WILL

Understand the importance of administrative skills in a company
Gain new and improve existing knowledge and skills in effective communication, business etiquette, planning and managing, time-management, EQ
Upgrade the level of business communication
Increase own and company’s effectiveness

TARGET AUDIENCE

Assistants
Personal Assistants
Company secretaries
Administrative managers
Heads of administrative/HR departments
HR-Managers
Middle Managers
Business owners

MODULE 1: Planning a Working Day – 21 January

Trainer: Julia Boyko, senior business coach of BogushTime.

The reasons for the lack of time for all daily tasks
The main constituents of an effective planning system
How to make a task plan for the day correctly and fulfil it
How to sum up the results of the day correctly
How to analyze mistakes correctly
How to plan a new day for optimal productivity
How to cope with force majeure and multitasking

You will learn how to plan your day efficiently, optimize your work, cope with distractions and fulfill the plan for all daily tasks.

MODULE 2: Cross-cultural differences in modern international business interactions. Business negotiation etiquette – 28 January (18:30 – 21:30)

Trainer: Farid Safarov,diplomat, lecturer of international law, etiquette, protocol, civil servant, head of expert group on digital infrastructure on transport, in past founder and the executive director of Moresise Bank (in December 2015, this bank was among top 100 of the financial and technological start-ups in Europe and in TOP- 17 of the most perspective Fintech companies of Central and Eastern Europe), is a member of the Ukrainian Debate Federation, a finalist of the International Oxford Debate Tournament, a finalist of the National Round of the International Juridical Competition in law of the World Trade Organization (WTO).

Essential rules of negotiation
Types and functions of the negotiations
Business сommunication: in person, in print, online
Business meeting and negotiation etiquette
The influence of national culture on negotiating style
Business communication with representatives of European countries
Business negotiating with representatives of Asian countries (Japan, China)
Business negotiating with representatives of Muslim countries
Business negotiating with representatives of the countries of North and South America

MODULE 3: Dress to express: how to be yourself and work for company image – 04 February

Trainer, Anna Danevych, personal and corporate style consultant, CEO and co-founder of the style studio and concept-store SENZA/NOME

The philosophy of modern fashion and the concept of personal style
Business dress code: we dispel myths scatter myths and fight against the stereotypes
Dress communication as a modern means of non-verbal communication
Corporate vs personal: how to keep personal style in a corporate environment and how to integrate your own stylish message into the context of corporate style
One for all: how the appearance of each team member works for the company’s overall image
Functional wardrobe: how to look appropriate and original in all circumstances and how to make your appearance a self expression tool
How to combine different elements of the wardrobe to create different images that are suitable for work in the office and emphasize the images with the help of hair and / or appropriate make-up
What to do and what to avoid in order to be perceived properly in the professional environment, and so that they can work to create a positive image of the company

MODULE 4: Documents, Meetings& Events Organization – 11 February

Trainer: Iryna Muraviova, Executive Assistant to General Director, Miratech, has over 13 years of experience in business administration and event management, holds a Master Degree in applied mathematics and a graduate of PMD program “Operation Efficiency” of International Management Institute in Kyiv

Document management. What is important to know when working with official documents. How to organize information storage
Business correspondence. How to avoid mistakes
Organization of meetings. How to make a meeting more effective
Event management. Where to start and what to pay attention
Travel arrangement. Planning and some lifehacks how to optimize a budget

MODULE 5: The role of EQ for effective relations in business – 18 February

Trainers: Iryna Glushchenkova, Certified business trainer, author of variety of educational programmes in English, Ukrainian and Russian

Svitlana Savchuk, сertified business trainer

The EQ model. IQ vs EQ. EQ in business
EQ in managing contatcts and relations. What is the pay off for those who have a high level of development of social awareness: in management, negotiations, relations
Competences of self-awareness and self-control. The development of emotional stability: what does it start from?
Team culture: resonance and disonance.

MODULE 6: Business Etiquette – 25 February

Trainer: Ganna Chaplygina, behavior modeling consultant. Author of articles for “Ukrayinska Pravda. Zhyttia” and «Osvitoria” editions. She had five-year experience of business communication with politicians while working for “Ukrayinska Pravda” edition and worked more than four years in television as a reality show director.

Goals and targets of self-presentation in the business context
Verbal and nonverbal tools of communication
Preparing a meeting: digital etiquette
Welcoming quests: creating best visitor experience
Dos and don’ts of meeting etiquette
Organizing catering and servicing during meetings and negotiations
Dealing with unexpected behavior problems in the business context

MODULE 7: Travel Management: What You Need to Know – 4 March

Trainers: Maryna Khomenko, Commercial Representative of the Air France KLM in Ukraine and Belarus, more than 10 years experience in the civil aviation industry, active B2B cooperation, MBA degree.

Olga Bochkovska, Head of Corporate Department, BCD Travel Ukraine