Coca-Cola volunteers are working on the government hotline on COVID-19 – first results
Business and state institution cooperation for the sake of citizens in action! Example of Coca-Cola Beverages Ukraine and the Government Contact Center.
Since the first days of quarantine restrictions in Ukraine, the Government Contact Center has received thousands of requests from citizens daily for advice on COVID-19 caused by the SARS-CoV-2 coronavirus. The government hotline has started to receive thousands of requests from citizens daily for advice on COVID-19 decease caused by the SARS-CoV-2 coronavirus. The number of appeals has increased significantly, which has resulted in an additional burden on employees of the government’s hotline. Mostly people need clarification on medical and protective measures to combat the spread of the coronavirus, medical care, but they also need psychological support.
The Government Contact Center gratefully accepted Coca-Cola Beverages Ukraine’s offer of cooperation. The company provided an opportunity for its employees on voluntary basis to advise citizens on COVID-19 issues. Thus, 17 company employees, participating in the project, work on the government hotline, keeping their salaries. Before the start of the work, representatives of the Government Contact Center organized the necessary training for volunteers and tested all future consultants.
The company’s volunteers work remotely on a shift schedule on weekdays from 09:00 to 17:00 and receive the necessary online information support from the Government Contact Center on daily basis. Since the beginning of May, volunteers have handled over 1,400 calls from citizens from all over Ukraine to the government’s COVID-19 hotline.
Margarita Tarasova, an employee of Coca-Cola Beverages Ukraine, said: “My new role is to coordinate the work of the company’s volunteers, who became consultants on the government hotline during the quarantine. My team and me personally are inspired by the fact that we can be useful to the state in this difficult time and have the opportunity to provide the necessary support to our fellow citizens during a pandemic.”
“The joint work of both teams demonstrated a high level of responsibility at the state level”, stated in the press-release of the Government Contact Center.