Open Lecture: How to Manage Customer Satisfaction

  • Date: 17/10/2019
  • Language: Russian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

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In the case of active registration, we reserve the right to limit the number of representatives from one company.

Each client is a unique personality. That is why individual approach to every person is not just words, but a particular action, which should be in the arsenal of a successful entrepreneurship.

EBA Management Development Centre together with Schneider Electric invite you to take part in the Open Lecture: How to Manage Customer Satisfaction.

Speaker: Oleksandr Ivanov, Operational & Customer Satisfaction Manager at Schneider Electric World Wide, business manager with a consistent track record of successfully employed best business practices that improve efficiency, reduce operating costs, increase customer satisfaction whilst increase productivity.

PartnerSchneider Electric.

Target audience: heads of business branches, senior and middle management, marketing, sales and business development managers.

Topics under discussion:

  • Methodologies of measuring customer satisfaction.
  • What is Net Promoter Score®?.
  • Measurement results are the starting point for improvement.
  • How to avoid mistakes while implementing customer satisfaction measurement program.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

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Oleksandr Ivanov
Operational & Customer Satisfaction Manager at Schneider Electric World Wide, business manager with a consistent track record of successfully employed best business practices that improve efficiency, reduce operating costs, increase customer satisfaction whilst increase productivity
Oleksandr Ivanov

You can send a question to:

Contact person:

Anna Merkulova

Contact
044 496 06 01

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