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Open Lecture: How to Manage Customer Satisfaction

  • Date: 17/10/2019
  • Language: Russian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

In the case of active registration, we reserve the right to limit the number of representatives from one company.

Each client is a unique personality. That is why individual approach to every person is not just words, but a particular action, which should be in the arsenal of a successful entrepreneurship.

EBA Management Development Centre together with Schneider Electric invite you to take part in the Open Lecture: How to Manage Customer Satisfaction.

Speaker: Oleksandr Ivanov, Operational & Customer Satisfaction Manager at Schneider Electric World Wide, business manager with a consistent track record of successfully employed best business practices that improve efficiency, reduce operating costs, increase customer satisfaction whilst increase productivity.

PartnerSchneider Electric.

Target audience: heads of business branches, senior and middle management, marketing, sales and business development managers.

Topics under discussion:

  • Methodologies of measuring customer satisfaction.
  • What is Net Promoter Score®?.
  • Measurement results are the starting point for improvement.
  • How to avoid mistakes while implementing customer satisfaction measurement program.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

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Oleksandr Ivanov
Operational & Customer Satisfaction Manager at Schneider Electric World Wide, business manager with a consistent track record of successfully employed best business practices that improve efficiency, reduce operating costs, increase customer satisfaction whilst increase productivity
Oleksandr Ivanov

You can send a question to:

Contact person:

Anna Merkulova

Contact
044 496 06 01

Partners

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