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Open Lecture: Emotional Service: Trend or Need?

  • Date: 30/01/2020 (THU)
  • Language: Russian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

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  Open Lecture: Emotional Service: Trend or Need?. Date: 30 January2020. Time: 10:00 12:00. Language: Russian. Fee: free of charge for EBA members. Place: EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall. Tactlessness? Unprofessionalism? What a miracle! ”- you will say about bad service, but the next time you will prefer another place for rest. And on the other hand, feeling the atmosphere of warmth and comfort, you will not only be satisfied but also will share this pleasure with others. The essence of a properly organized service involves a buyer, who will be grateful for having spent money. Service is an impression and your guest will still receive it, whether you want it or not. It is important for this impression to be positive. EBA Management Development Centre together with Oksana Marusich invite you to take part in the Open Lecture: Emotional Service: Trend or Need? Speaker: Oksana Marusich, expert on service, coach and trainer in Hoteliero. Main partner: Hoteliero. Target audience: executive directors, owners and CEO of companies, business development and marketing managers, client service department managers, middle-level managers. Topics under discussion: Formation of client experience and steps of its creation. Important points of service standards. The power of emotional intelligence. Service and sales styles in the modern world. What affects the atmosphere. Reactions and feedback rules. The secrets of creating an emotional service. Rules of behavior and response in communication of 4 generations. Useful tips for managing emotions. Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Oksana Marusych. Expert on service and qualified and service activity. Certified international business trainer. Certified coach. She conducted more than 2000 trainings over 14 years of business practice.. You can send a question to:. Contact person:. Anna Ovdii. E-mail [email protected]. Contact Phone. 044 496 06 01.

“Tactlessness? Unprofessionalism? What a miracle! ”- you will say about bad service, but the next time you will prefer another place for rest. And on the other hand, feeling the atmosphere of warmth and comfort, you will not only be satisfied but also will share this pleasure with others. The essence of a properly organized service involves a buyer, who will be grateful for having spent money. Service is an impression and your guest will still receive it, whether you want it or not. It is important for this impression to be positive.

EBA Management Development Centre together with Oksana Marusich invite you to take part in the Open Lecture: Emotional Service: Trend or Need?

Speaker: Oksana Marusich, expert on service, coach and trainer in Hoteliero.

Main partnerHoteliero.

Target audience: executive directors, owners and CEO of companies, business development and marketing managers, client service department managers, middle-level managers.

Topics under discussion:

  • Formation of client experience and steps of its creation.
  • Important points of service standards.
  • The power of emotional intelligence.
  • Service and sales styles in the modern world.
  • What affects the atmosphere.
  • Reactions and feedback rules.
  • The secrets of creating an emotional service.
  • Rules of behavior and response in communication of 4 generations.
  • Useful tips for managing emotions.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Oksana Marusych
Expert on service and qualified and service activity. Certified international business trainer. Certified coach. She conducted more than 2000 trainings over 14 years of business practice.
Oksana Marusych

You can send a question to:

Contact person:

Anna Ovdii

Contact
044 496 06 01

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