Online-Development Programme on Soft Skills: How to Develop and Improve

• Status:We are working on the next season

About the Programme

In today’ s world everything is changing so quickly that sometimes it becomes increasingly difficult to manage one’s own emotions, adapt to new realities, and realize set goals and desires. So, to effectively cope with the modern challenges, maintain calm and balance, continue to work efficiently and successfully build a career, it is necessary to develop and improve soft skills.

Soft skills – are universal non-professional qualities that depend on the personal peculiarities and are acquired with personal experience. These are super-professional qualities that help you interact with others regardless of the field or activity, solve tasks of daily living, build your own reputation, and do your job better.

According to research by a group of scientists from Harvard, Stanford and the Carnegie Foundation, it is sift skills that give 85% of success in the profession, and only 15% are hard skills.

EBA Management Development Centre invites you to take part in the absolutely new Online-Development Programme on Soft Skills: How to Develop and Improve, as a result of which each participant will:

• Know about the key tools and components of the most demanded Soft Skills.
• Learn to build a dialogue correctly, negotiate with others, argue, and oppose manipulation.
• Will be able to better manage their emotions, defend personal boundaries and work effectively with stress and anxiety.
• Learn and improve non-violent communication
• Receive the most up-to-date tools and techniques of time management and maintaining work capacity.
• Get acquainted with the main components of critical thinking, the principles of information hygiene in the modern space.

Having successfully finished the Online-Programme, participants will receive certificates of completion.

SYLLABYS

MODULE I. Influence and argumentation in negotiations – Nataliia Baikalova, November 27, 16:00-18:00:

• Determination of the influence and the result of the influence.
• The matrix of rational and emotional influence.
• 2 basic influence strategies: through rational persuasion and through assertive affiliation.
• The essence of the strategy «Influence through rational persuasion». Situations and contexts of successful application.
• The model of optimal persuasion: thesis, arguments, reinforcement.
• Type/levels of argumentation. Line of argumentation.
• Strategy «Influence through assertive joining».
• The essence of the strategy. Situations and contexts of successful application in business.

Trainer: Nataliia Baikalova, Business trainer, psychologist with 12 years of practical experience. Since 2001, has been developing and implementing training programs in such areas as change management, negotiation, emotional intelligence, and intercultural communication. Specialist in the prevention of emotional burnout of employees. CBT psychologist and trauma therapist. Has been accompanying negotiations and preparing teams for negotiations for 14 years. Specialist in conflict mediation and complex negotiations. Author and trainer of the «School of negotiations» with ЕВА, «School of Conflict Resolution», author’s program «Prevention of Emotional Burnout».

MODULE II. Emotional intelligence. The formula of resilience. Cultivation of the emotional stability – Svitlana Savchuk, November 29, 16:00-18:00:

• The mental health continuum.
• Components of stability.
• The algorithm for living of emotions.
• Ways to stabilize psycho-emotional state.
• The technique of containing the emotions.

Trainer: Svitlana Savchuk, Psychotherapist, People Partner Psychologist, business trainer.

MODULE III. Time–management та personal efficiency. How to achieve productivity and maintain balance in life and at work – Viacheslav Sukhomlynov, December 04, 16:00-18:00:

• The biggest enemy of productivity and creativity.
• The best state for productive work, how to be present and engaged.
• How to work with the constant flow of information that only increases.
• 5 steps of GTD: the efficient process of managing commitments.
• How to find time for what really matters and confidently choose what to do.

Trainer: Viacheslav Sukhomlynov, Expert in creating, launching, and maintaining systems to achieve ambitious goals at the personal and organizational levels. The first individual GTD® coach in Central and Eastern Europe, managing partner of GTD® Ukraine. With many years of experience as a CEO and consultant, Viacheslav has helped more than 1,400 people achieve important results and not waste time and energy. His client portfolio includes more than 25 companies, whose teams have significantly improved performance indicators and focused on achieving significant business results.

MODULE IV. Non-Violent Communication (NVC): How to conduct difficult dialogues – with others and yourself – Olena Yelisieieva, December 06, 10:00-12:00:

І. When the dialogue becomes difficult: strong emotions, different positions, and important questions:

• The NVC model as an «emotional interpreter» for managing conflicts and difficult dialogues.
• How to understand what important needs are behind the interlocutor’s emotions?
• What is really hiding behind the anger, irritation, disappointment, and resentment?
• How to build a complex dialogue and communication with difficult interlocutors?

ІІ. Workshop. The algorithm of NVC:

• Separate facts from estimates.
• Understand EMOTIONS.
• Realize the NEEDS behind the emotions.
• Find the SOLUTIONS based on the needs of both parties.
• Analysis of the algorithm on real cases of the participants. Practice in mini groups with the supervision of the trainer.
• The completion of the workshop and recommendations for further development.

Trainer: Olena Yelisieieva, Business trainer, certified business coach, member of ICF, psychotherapist in the client-centered therapy method, certified Hogan Assessment consultant.

• More than 20 years of work experience in Ukrainian and international companies, incl. in managerial positions.
• Coaching practice – since 2009, experience in conducting training programs – since 2010, psychotherapeutic practice – since 2016.
• Specialization: programs for the development of emotional competence and emotional leadership, programs for the development of life skills and psychological self-help, partner communication based on the method of NonViolent Communication, coaching for managers and management training in a coaching style, programs for personal effectiveness and energy management.

MODULE V. Critical thinking and working with information – Olga Shapovalova, December 08, 16:00-18:00:

• The main critical thinking components.
• Cognitive biases.
• Working with information and principles of information hygiene.
• Problem solving and decision making.

Trainer: Olga Shapovalova, Certified business and life coach, Master Coach Ukraine (EMCC), License II on Economics and Management, Université Pierre Mendes-France Grenoble, Scrum for Teams (2017), Scrum for Business (2017), Global HR Pro (2021).

• 12 years of experience in working with innovative projects and teams
• 86 projects on training and team development
• 9 years of training experience
• 4 years of work in customer service
• 2100+ people trained

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