Online-Development Programme: Managing Aggression and Conflicts in Teams Under Stress and Heavy Workload

• Status:New season starts on Oktober 06, 2026
• Duration:06 October - 24 November
• Language: Ukrainian
• Time:October 06, 13, 20, 27 and November 03, 10, 17, 24, 17:00 – 19:00, online
• Fee for EBA members:18400 UAH
• Early Registration for EBA members:16000 UAH till September 06th, 2026
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About the Programme

When tension builds up within a team, a great deal of time and energy has to be spent not on work, but on resolving interpersonal issues, smoothing over conflicts, and restoring agreements. Difficult conversations are postponed due to a lack of time, concerns are not addressed directly, and irritation gradually turns into aggressive outbursts, passive sabotage, or a “cold war” between individuals and teams. You cannot always avoid conflicts, especially when working with people who have different views, communication styles, interests, and workloads. However, you can learn to recognize tension in time, reduce escalation, and turn difficult situations into constructive dialogue.

EBA Management Development Centre Team, together with Tamara Shushkevych, invite you to participate in the new Online-Development Programme: Managing Aggression and Conflicts in Teams Under Stress and Heavy Workload. The Programme is structured into two consecutive stages. The first four modules are dedicated to working with yourself: understanding the nature of aggression, your own triggers, emotional reactions, and developing constructive communication skills for difficult conversations. The following four modules focus on working with team conflicts — from disagreements between individual colleagues to conflicts between groups, departments, and teams.

Target audience:

• Executives, managers, and team leaders working with teams.
• HR professionals, HR Business Partners, and People Partners who support employees during periods of high workload.
• Project managers and functional team leaders.
• Professionals who regularly interact with internal or external stakeholders.
• For everyone who seeks to respond to conflicts more constructively and improve the quality of professional communication.

After completing you will be able to:

• Understand the nature of aggression and conflicts.
• Recognize the escalation of tension in a timely manner.
• Manage your own emotional reactions in stressful situations.
• Conduct difficult conversations without damaging working relationships.
• Respond effectively to another person’s aggression.
• Choose the optimal behavioural strategy depending on the situation.
• Work with interpersonal and team conflicts.
• Maintain a constructive atmosphere of cooperation within a team.

You will gain:

• A systematic understanding of the psychology of aggression and conflicts.
• Practical response algorithms for difficult situations.
• Tools for conducting constructive negotiations and difficult conversations.
• Self-regulation and emotional management techniques.
• Practical case studies and exercises for developing your skills.
• Trainer recommendations that can be applied in your daily work.

Format

• Dates: October 6, 13, 20, 27 and November 03, 10, 17, 24
• Time: 17:00 – 19:00
• Format: online via ZOOM

PROGRAMME

Module 1. The Nature of Aggression: Why Do We Need It – 06.10.26

• What aggression really is — and why it is neutral energy rather than a synonym for “bad behaviour”.
• Where the boundary lies between healthy aggression (standing up for your position, saying “no”) and destructive aggression.
• Why unexpressed aggression does not disappear but finds an outlet: outwardly — through conflicts and sabotage, or inwardly — through tension, exhaustion, and burnout.

Module 2. Self-Awareness and the Aggression Escalation Scale – 13.10.26

• How to recognize growing tension in advance — from slight irritation to lashing out at a colleague or subordinate.
• The seven levels of the escalation scale and your own “boiling point” in workplace situations.
• Which workplace triggers — deadlines, unfairness, lack of recognition, communication breakdowns — trigger you the fastest.

Module 3. Managing Your Own Aggression – 20.10.26

• Action algorithm for tense workplace situations: stop, identify the emotion, assess its intensity.
• Body-based techniques that help quickly reduce tension and regain control over your own reactions.
• A personal plan for managing aggression in your typical professional situations.

Module 4. Responding to Other People’s Aggression and the Art of Difficult Conversations – 27.10.26

• How to respond directly without counterattacking a subordinate, colleague, or manager.
• Radical candour: how to give honest feedback by combining care for the person with directness, without slipping into either rudeness or people-pleasing.
• Passive aggression in teams: delaying deadlines, “forgotten” agreements, demonstrative silence — and why this is more often a cultural issue than an individual one.

Module 5. Social Intelligence and the Nature of Team Conflict – 03.11.26

• Why conflicts are inevitable and when they can even be beneficial.
• How to recognize when an ordinary workplace disagreement turns into destructive confrontation.
• Why every team goes through the “storming” stage from time to time — and how to go through it rather than get stuck.

Module 6. Five Behaviour Strategies and Conflict Between Two People –10.11.26

• The Thomas-Kilmann Conflict Mode Instrument: your typical conflict behaviour strategies and when they work against you.
• When it is appropriate to insist, when to compromise, and when to seek a common solution.
• How to initiate a conversation with a colleague when there is tension and reach an agreement without damaging the relationship.

Module 7. Conflict “Individual versus Group” – 17.11.26

• What happens when a team opposes one individual — and how to act if that individual is you.
• The pressure of group norms and the “scapegoat” phenomenon: how to recognize it and prevent it.
• How to stand your ground without being left alone — and how to support someone who finds themselves in the minority.

Module 8. Group Conflicts: “Camps” and “Everyone Against Everyone” – 24.11.26

• How not to get trapped in an “us versus them” confrontation, even if your department is already involved.
• What helps when tension affects the entire team, not just you.
• How to find a common goal that brings people together again — from any position within the team.

After completing the programme, you will have a practical toolkit that will help you act more confidently in tense situations, discuss difficult issues without damaging relationships, and maintain a healthier working atmosphere within the company.

After successfully completing the program, you will receive a certificate.

Please note that the opinions and views expressed by the trainer (speaker) during the event are solely his/her personal position and intellectual property and do not in any way represent the official position of the European Business Association.

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