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Open Lecture: Client Service Generates Revenue. How Does It Work: World Companies Practices

  • Date: 26/06/2018 (TUE)
  • Language: Russian
  • Time: 10:00 - 12:00
  • Ticket:free of charge for EBA members
Place:

HUB 4.0, 1/3 Yaroslavskyi Lane

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  Open Lecture: Client Service Generates Revenue. How Does It Work: World Companies Practices. Date: 26 June2018. Time: 10:00 12:00. Language: Russian. Ticket: free of charge for EBA members. Place: HUB 4.0, 1/3 Yaroslavskyi Lane. The 21st century was called the clients century. This is the time when all companies who want to have economic stability should think about the customer. The client today is more important than service or product. If earlier the unsatisfied client could just disappear, and at the same time through marketing actions company could attract a dozen of new; nowadays, the unsatisfied customer will not just disappear, he will share his negative experience to thousands people through social networks and the Internet. That is why it is so important not just to write slogans about the importance of clients for your company, but work on strategy and steps for building a client service that will become a competitive advantage and generator of your revenues. EBA Management Development Centre team together with Oksana Vereskun invite you to participate in the Open Lecture: Client Service Generates Revenue. How Does It Work: World Companies Practices.  Outcome: based on practical examples of global companies’ you will be able to find out how a well-designed client service can generate revenue, to understand whether the customer is loyal to the company, brand and how to introduce customer loyalty, you will also be able to explore the key steps that can be taken by companies, to increase sales by means of reducing marketing budgets, to make customer service as a competitive advantage, and to ensure a guaranteed growth of company profit. Speaker: Oksana Vereskun, CEO, the leading coach of OKSVER Training Company, author and coach of the CX and Customer Service trainings, certified trainer with more than 15 years of experience in development, optimization and sales of services in companies rated in Fortune 500. Partner: OKSVER Trainings Target audience: business owners, managers, professionals who want to learn about the principles of building a service strategy and forming a client-oriented team. Topics under discussion:  How to generate revenues and reduce customer outflow by implementing customer service? What is a loyal customer and NPS index? Who is our client and how to understand it? Determine the target audience What is Customer Journey Mapping? Why do we need to understand it? Service standards, how to form them? Work with feedback, new trends in response time and processes Professional team: creating a client-oriented team Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Oksana Vereskun. CEO, the leading coach of OKSVER Training Company, author and coach of the CX and Customer Service trainings, certified trainer with more than 15 years of experience in development, optimization and sales of services in companies rated in Fortune 500. You can send a question to:. Contact person:. Anastasiia Mutas. E-mail [email protected] Contact Phone. 044 496 06 01.

The 21st century was called the client’s century. This is the time when all companies who want to have economic stability should think about the customer. The client today is more important than service or product. If earlier the unsatisfied client could just disappear, and at the same time through marketing actions company could attract a dozen of new; nowadays, the unsatisfied customer will not just disappear, he will share his negative experience to thousands people through social networks and the Internet. That is why it is so important not just to write slogans about the importance of clients for your company, but work on strategy and steps for building a client service that will become a competitive advantage and generator of your revenues.

EBA Management Development Centre team together with Oksana Vereskun invite you to participate in the Open Lecture: Client Service Generates Revenue. How Does It Work: World Companies Practices. 

Outcome: based on practical examples of global companies’ you will be able to find out how a well-designed client service can generate revenue, to understand whether the customer is loyal to the company, brand and how to introduce customer loyalty, you will also be able to explore the key steps that can be taken by companies, to increase sales by means of reducing marketing budgets, to make customer service as a competitive advantage, and to ensure a guaranteed growth of company profit.

Speaker: Oksana VereskunCEO, the leading coach of OKSVER Training Company, author and coach of the CX and Customer Service trainings, certified trainer with more than 15 years of experience in development, optimization and sales of services in companies rated in Fortune 500.

Partner: OKSVER Trainings

Target audience: business owners, managers, professionals who want to learn about the principles of building a service strategy and forming a client-oriented team.

Topics under discussion: 

  • How to generate revenues and reduce customer outflow by implementing customer service?
  • What is a loyal customer and NPS index?
  • Who is our client and how to understand it? Determine the target audience
  • What is Customer Journey Mapping? Why do we need to understand it?
  • Service standards, how to form them?
  • Work with feedback, new trends in response time and processes
  • Professional team: creating a client-oriented team

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Oksana Vereskun
CEO, the leading coach of OKSVER Training Company, author and coach of the CX and Customer Service trainings, certified trainer with more than 15 years of experience in development, optimization and sales of services in companies rated in Fortune 500
Oksana Vereskun

You can send a question to:

Contact person:

Anastasiia Mutas

Contact
044 496 06 01

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