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Development Programme on Business English for Pre-Intermediate

  • Status:We are working on the next season

About the Programme

The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad.

It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays.

Having successfully finished the Programme, you will receive certificate of completion.

TARGET AUDIENCE

Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate)

SYLLABUS

MODULE 1. SOCIALIZING

  • Making contact
  • Getting acquainted
  • Welcoming visitors
  • Entertaining a visitor
  • Eating Out
  • Networking at a trade fair

MODULE 2. PRESENTATIONS

Part 1

  • Preparation to the presentation
  • Subject introduction
  • Presentation equipment
  • Useful phrases

Part 2

  • Delivering presentation
  • Self-presentation, presentation of the company, service/product
  • Practicing presentation delivery

MODULE 3. ENGLISH FOR MEETING

Part 1

  • Types of Meetings
  • 7 Steps to Run the Most Effective Meetings
  • Preparing for a Meeting
  • Starting a meeting
  • Following the Agenda

Part 2

  • Interrupting and dealing with interruptions
  • Closing a Meeting
  • Clarification
  • Reaching agreement or refusal
  • Diplomatic language

MODULE 4. ENGLISH FOR NEGOTIATING

Part 1

  • Types of negotiation
  • Preparation
  • Setting objectives
  • The language of Negotiation

Part 2

  • Proposals
  • A new offer
  • Dealing with deadlock
  • Agreement

MODULE 5. BUSINESS CORRESPONDENCE

  • English for emails
  • Formal and informal letters

MODULE 6. TELEPHONING

  • Answering the phone
  • Introducing yourself
  • Delivering your message
  • Making arrangements
  • Dealing with complaints

MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICE

  • Face to face meetings
  • Telephone calls/call centers
  • Written communication
  • Skills and qualities for a good customer care
  • The first impression

MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTS

  • Complaint strategies and policies
  • Explaining the company policy
  • Softening bad news and apologizing
  • Problem solving steps

MODULE 9. REVIEW

  • Consolidation and revision workshop

Trainers

1 / 1
Lyudmyla Kurbatska
Tutor of Epoch of International Education, philologist and translator in English and German
Lyudmyla Kurbatska

Partners

Should you be interested in participation, please, fill in the application form.
to questionnaire

For clarifiyng required conditions
and requirements of participation, write us

044 496 06 01

You can send a question to:

Contact person:

Liliya Yamborak

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