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Development Programme: Psychological aspect of communication

HR and Recruitment Customer Service Communication Leadership Marketing аnd PR Personal Effectiveness Personal Development Presentations Sales Project Management People Management
  • Status:New programme starts on 14 of May 2026
  • Duration:14 May - 25 June
  • Language: Ukrainian
  • Time:On Tuesdays and Thursdays 17:00-19:00
  • Fee for EBA members:20000 UAH
  • Early Registration for EBA members:17000 UAH till April 14th, 2026
  • Place:Online Zoom + offline "Forum" Business Centre, 13, Pimonenko street
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  Development Programme: Psychological aspect of communication. Date: 14 May2026. Time: 17:00 19:00. Language: Ukrainian. Place: Online Zoom + offline Forum Business Centre, 13, Pimonenko street. In today’s complex professional environment, truly effective communication goes far beyond simply conveying information. It requires a deep understanding of human psychology – how people perceive, process and respond to messages. EBA Management Development Centre team invite you to participate in a new Development Program: The Psychological aspect of communications, which is designed to provide in-depth knowledge and practical tools for navigating interpersonal dynamics, building stronger relationships, ethical influence and leading with greater impact. You will delve into the cognitive biases, emotional triggers and non-verbal signals that shape every interaction, transforming you from a message sender to a master of communication and influence. Target audience: professionals of all levels who want to: Improve their leadership and team management skills. Improve their negotiation and conflict resolution skills. Improve sales and customer relationship effectiveness. Increase the impact of presentations and public speaking. Create more cohesive and productive teams. Promote a deeper understanding of human behavior in a professional environment. Anyone who seeks to communicate with greater empathy, clarity, and persuasiveness. Upon completion of this program, participants will be able to: Understand basic psychological principles. Decode nonverbal cues. Master empathic listening. Apply ethical persuasion and influence. Have difficult conversations. Build rapport and trust. Adapt communications to different personalities and cultural contexts. Programme Block 1. Inner Game – Understanding Yourself in Communication. Module 1. Architecture and сommunication styles: from internal position and filters to messages and what others actually hear - Natalia Rolya - 14 May 2026, 17.00-19.00, online Module 2. Cognitive biases and assumptions - Olena Markina - 19 May 2026, 17.00-19.00, online Block 2. Decoding others - Reading beyond words. Module 3. Active listening and empathetic understanding - Olena Markina - May 21, 17:00-19:00, online Module 4. Body Language: Interpreting Nonverbal Signals – Posture, Gestures, Facial Expressions, Eye Contact – and Aligning Our Own for Credibility - Tetyana Khamrai - May 26, 17:00 - 19:00, offline Module 5. Vocal Dynamics: Understanding the Psychological Impact of Tone, Pitch, Tempo, and Volume on Message Perception - Tetyana Khamrai - May 28, 17:00 - 19:00, offline Block 3. The art of influence – ethical persuasion and engagement. Module 6. The power of storytelling: how to build messages that capture attention, inspire, and lead to results – Natalia Rolya – June 2, 17:00-19:00, online Module 7. Providing effective feedback – Kateryna Sergienko – June 4, 17:00-19:00, online Block 4. Overcoming complex dynamics in interaction. Module 8. Conflict resolution and interaction strategies – Anna Krasylnyk – June 9, 17:00-19:00, online Module 9. Conducting difficult conversations – Anna Krasylnyk – June 11, 17:00-19:00, online Module 10. De-escalation Methods, Emotional Needs and Counteracting Manipulation – Anna Krasylnyk – June 16, 17:00-19:00, online Block 5. Strategic application. Module 11. Psychology of intercultural communication – Olena Markina – June 18, 17:00-19:00, online Module 12. Psychology of digital communication: Applying psychological findings to written communication (emails, reports) and virtual meetings for clarity and influence – Anastasia Babicheva – June 23, 17:00-19:00 PM, offline Module 13. Ethics of influence: Ensuring responsible use of all communication strategies, building long-term trust, not short-term manipulation – Anastasia Babicheva – June 25, 17:00-19:00, offline Detailed programme in a pdf fileSpeakers. Natalia Rolya. Strategic communications consultant with 23+ years of experience, worked in IT, FMCG, pharmaceuticals, B2B, and the public sector. Copywriter and PR professional. Author of a contemporary novel and co-author of several collections and anthologies by Ukrainian writers. Author and instructor of the therapeutic writing course “Words & Sense.” Co-founder of the mental-health recovery project PRO Retreats; keynote speaker and motivational lecturer. Leads creative and therapeutic writing workshops at the retreats. Voted “Trainer of the Year 2024” by an open vote of the Learning Enthusiasts Club. She lives and works in Kyiv. Collects stories that inspire change.. Olena Markina. Psychologist (UCU, UICBT, 2025) and coach (Neuroleadership Institute, London, 2019) with nearly 20 years of international HR experience. She has worked with teams ranging from 50 to 5000 people across Europe, Asia, and Africa -- from tech startups to international NGOs. Olena designs leadership development programs and facilitates workshops on coaching and mental health. Her work lies at the intersection of leadership, psychology, education, and change management.. Tetiana Khamrai. Business trainer and expert in public speaking and pitching with 6 years of experience, has created training programs for banks, law firms, and IT companies, and has prepared over 100 speakers for public presentations.. Kateryna Sergienko. 13 years in IT, 8+ years in Recruitment, еx-Head of Talent Acquisition at a company of 600+ FTE, СEO&Founder consulting agency KS Education&Consulting, Career mentor at Projector Institute and NGO “Women for the Future”, Analytical psychologist, Lecturer and co-author of courses from Changers, Author of articles (Happy Monday, robota.ua, DOU), Has a blog on Instagram @kate.sergienko.. Anna Krasilnik. Business Trainer, coach, managing partner at Savvy Education Service Company. Knowledge: Coaching (ICF-accredited), ToP facilitation, Transactional Analysis, NLP, Enneagrams, neuroeducation. Experience and Practice: for 5 years has been delivering training sessions on communicative skills, EQ, leadership, executive coaching sessions. Has 7 years of experience of running her own company and partner company, including the processes of hiring, HR, staff management, negotiations with the key clients.. Anastasiia Babichieva. A communication specialist with 15+ years of experience, a lecturer and trainer in communication, and the author of the Communication Culture channel. She helps teams improve their communication. She shares how to interact effectively in emails, chats, and messengers. A fan of memes and respectful communication.. You can send a question to:. Contact person:. Olena Musiienko. E-mail [email protected]. Contact Phone. +380 (67) 218 67 63.

About the Programme

In today’s complex professional environment, truly effective communication goes far beyond simply conveying information. It requires a deep understanding of human psychology – how people perceive, process and respond to messages.

EBA Management Development Centre team invite you to participate in a new Development Program: The Psychological aspect of communications, which is designed to provide in-depth knowledge and practical tools for navigating interpersonal dynamics, building stronger relationships, ethical influence and leading with greater impact.

You will delve into the cognitive biases, emotional triggers and non-verbal signals that shape every interaction, transforming you from a message sender to a master of communication and influence.

Target audience: professionals of all levels who want to:

  • Improve their leadership and team management skills.
  • Improve their negotiation and conflict resolution skills.
  • Improve sales and customer relationship effectiveness.
  • Increase the impact of presentations and public speaking.
  • Create more cohesive and productive teams.
  • Promote a deeper understanding of human behavior in a professional environment.
  • Anyone who seeks to communicate with greater empathy, clarity, and persuasiveness.

Upon completion of this program, participants will be able to:

  • Understand basic psychological principles.
  • Decode nonverbal cues.
  • Master empathic listening.
  • Apply ethical persuasion and influence.
  • Have difficult conversations.
  • Build rapport and trust.
  • Adapt communications to different personalities and cultural contexts.

Programme

  • Block 1. Inner Game – Understanding Yourself in Communication.

Module 1. Architecture and сommunication styles: from internal position and filters to messages and what others actually hear – Natalia Rolya – 14 May 2026, 17.00-19.00, online

Module 2. Cognitive biases and assumptions – Olena Markina – 19 May 2026, 17.00-19.00, online

  • Block 2. Decoding others – Reading beyond words.

Module 3. Active listening and empathetic understanding – Olena Markina – May 21, 17:00-19:00, online

Module 4. Body Language: Interpreting Nonverbal Signals – Posture, Gestures, Facial Expressions, Eye Contact – and Aligning Our Own for Credibility – Tetyana Khamrai – May 26, 17:00 – 19:00, offline

Module 5. Vocal Dynamics: Understanding the Psychological Impact of Tone, Pitch, Tempo, and Volume on Message Perception – Tetyana Khamrai – May 28, 17:00 – 19:00, offline

  • Block 3. The art of influence – ethical persuasion and engagement.

Module 6. The power of storytelling: how to build messages that capture attention, inspire, and lead to results – Natalia Rolya – June 2, 17:00-19:00, online

Module 7. Providing effective feedback – Kateryna Sergienko – June 4, 17:00-19:00, online

  • Block 4. Overcoming complex dynamics in interaction.

Module 8. Conflict resolution and interaction strategies – Anna Krasylnyk – June 9, 17:00-19:00, online

Module 9. Conducting difficult conversations – Anna Krasylnyk – June 11, 17:00-19:00, online

Module 10. De-escalation Methods, Emotional Needs and Counteracting Manipulation – Anna Krasylnyk – June 16, 17:00-19:00, online

  • Block 5. Strategic application.

Module 11. Psychology of intercultural communication – Olena Markina – June 18, 17:00-19:00, online

Module 12. Psychology of digital communication: Applying psychological findings to written communication (emails, reports) and virtual meetings for clarity and influence – Anastasia Babicheva – June 23, 17:00-19:00 PM, offline

Module 13. Ethics of influence: Ensuring responsible use of all communication strategies, building long-term trust, not short-term manipulation – Anastasia Babicheva – June 25, 17:00-19:00, offline

Detailed programme in a pdf file

Trainers

1 / 6
Natalia Rolya
Strategic communications consultant with 23+ years of experience, worked in IT, FMCG, pharmaceuticals, B2B, and the public sector. Copywriter and PR professional. Author of a contemporary novel and co-author of several collections and anthologies by Ukrainian writers. Author and instructor of the therapeutic writing course “Words & Sense.” Co-founder of the mental-health recovery project PRO Retreats; keynote speaker and motivational lecturer. Leads creative and therapeutic writing workshops at the retreats. Voted “Trainer of the Year 2024” by an open vote of the Learning Enthusiasts Club. She lives and works in Kyiv. Collects stories that inspire change.
Olena Markina
Psychologist (UCU, UICBT, 2025) and coach (Neuroleadership Institute, London, 2019) with nearly 20 years of international HR experience. She has worked with teams ranging from 50 to 5000 people across Europe, Asia, and Africa -- from tech startups to international NGOs. Olena designs leadership development programs and facilitates workshops on coaching and mental health. Her work lies at the intersection of leadership, psychology, education, and change management.
Tetiana Khamrai
Business trainer and expert in public speaking and pitching with 6 years of experience, has created training programs for banks, law firms, and IT companies, and has prepared over 100 speakers for public presentations.
Kateryna Sergienko
13 years in IT, 8+ years in Recruitment, еx-Head of Talent Acquisition at a company of 600+ FTE, СEO&Founder consulting agency KS Education&Consulting, Career mentor at Projector Institute and NGO “Women for the Future”, Analytical psychologist, Lecturer and co-author of courses from Changers, Author of articles (Happy Monday, robota.ua, DOU), Has a blog on Instagram @kate.sergienko.
Anna Krasilnik
Business Trainer, coach, managing partner at Savvy Education Service Company. Knowledge: Coaching (ICF-accredited), ToP facilitation, Transactional Analysis, NLP, Enneagrams, neuroeducation. Experience and Practice: for 5 years has been delivering training sessions on communicative skills, EQ, leadership, executive coaching sessions. Has 7 years of experience of running her own company and partner company, including the processes of hiring, HR, staff management, negotiations with the key clients.
Anastasiia Babichieva
A communication specialist with 15+ years of experience, a lecturer and trainer in communication, and the author of the "Communication Culture" channel. She helps teams improve their communication. She shares how to interact effectively in emails, chats, and messengers. A fan of memes and respectful communication.
Natalia Rolya
Olena Markina
Tetiana Khamrai
Kateryna Sergienko
Anna Krasilnik
Anastasiia Babichieva

You can send a question to:

Contact person:

Olena Musiienko

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