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Infopulse TelcoTalks #2: Show Your Tickets! NOC Evolution – From Routine to an End-to-End Service

20/ 10/ 2022
  In the traditional telecom worldview, Network Operations Center is an essential yet hardly innovative element. Reactivity and routine day-to-day processes have earned NOC a somewhat unexciting reputation in a closely-knit telecom community where “no news is good news”. But this doesn’t fit reality anymore. For a modern telco & connectivity services consumer, be it a person or an enterprise, the old reactive ways are just not good enough. To win the customers and retain them, telcos need to go that extra mile. They need to make network performance buttery smooth before the customers even notice any intrusion into their peace of mind. Instead of reacting, telcos need to predict issues and curb them before they impact the customer. Instead of betting on speed in ticket handling, telcos need to reduce the number of tickets per se. They need NOC as an End-to-End Service. In the second episode of our TelcoTalks series on Nov. 22, at 3:00 PM (CET), we’re going to talk with Nick Kozlenko, one of the NOC team leaders at BICS, a communications enabler with a global reach. Oleh Kulyk, Network Operations & Planning expert from Infopulse will be joining the discussion. Agenda 1) Evolution of NOC: from ticket handling to universal soldiers What’s hot in modern NOC? - Growing demands and customer orientation - Automation of basics From a one-country setup to follow-the-sun product-oriented NOC: Story of BICS 2) Challenges of NOC today: not good enough? Good network support engineers are rare and qualified Attrition in NOC: the battle of nurturing vs. retaining 3) Future NOC: Nik’s and Oleh’s very (in)accurate predictions 4) Q&A with the speakers Speakers Nick Kozlenko – NOC Expert, BICS Oleh Kulyk – Network Operations & Planning expert, Infopulse Presenter – Illia Zavialov, Senior Communications Manager at Infopulse Register for our online panel discussion and uncover NOC best practices for network peak performance!  Sign up for the event

In the traditional telecom worldview, Network Operations Center is an essential yet hardly innovative element. Reactivity and routine day-to-day processes have earned NOC a somewhat unexciting reputation in a closely-knit telecom community where “no news is good news”.

But this doesn’t fit reality anymore.

For a modern telco & connectivity services consumer, be it a person or an enterprise, the old reactive ways are just not good enough. To win the customers and retain them, telcos need to go that extra mile. They need to make network performance buttery smooth before the customers even notice any intrusion into their peace of mind.

Instead of reacting, telcos need to predict issues and curb them before they impact the customer. Instead of betting on speed in ticket handling, telcos need to reduce the number of tickets per se.

They need NOC as an End-to-End Service.

In the second episode of our TelcoTalks series on Nov. 22, at 3:00 PM (CET), we’re going to talk with Nick Kozlenko, one of the NOC team leaders at BICS, a communications enabler with a global reach. Oleh Kulyk, Network Operations & Planning expert from Infopulse will be joining the discussion.

Agenda

1) Evolution of NOC: from ticket handling to universal soldiers

  • What’s hot in modern NOC?

– Growing demands and customer orientation

– Automation of basics

  • From a one-country setup to follow-the-sun product-oriented NOC: Story of BICS

2) Challenges of NOC today: not good enough?

  • Good network support engineers are rare and qualified
  • Attrition in NOC: the battle of nurturing vs. retaining

3) Future NOC: Nik’s and Oleh’s very (in)accurate predictions

4) Q&A with the speakers

Speakers

  • Nick Kozlenko – NOC Expert, BICS
  • Oleh Kulyk – Network Operations & Planning expert, Infopulse
  • PresenterIllia Zavialov, Senior Communications Manager at Infopulse

Register for our online panel discussion and uncover NOC best practices for network peak performance! 

Sign up for the event

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