The client is always right – EDIN has launched an analysis of services among its partners

12/ 11/ 2020
  It is possible to be sure of the quality and usefulness of the service by receiving feedback from its users. This is how EDI provider EDIN evaluates its solutions, which are used by more than 23 thousand customers. The service must be customer-oriented, it needs to delve into the processes for its optimization and communication with users at all stages of its creation and testing. Launching customer-based research is needed to improve products and user interaction processes with the capabilities of the EDIN platform. Customers may have changing needs, there may be a need for additional functionality, the expansion of existing tools. The purpose of the analysis is to improve the efficiency of work on the part of users, eliminate problem areas, increase the useful capabilities of services. In particular, business automation is in dire need of business today due to the global pandemic. Quarantine conditions actualize digitalization, which is currently not just an additional tool in business development, but a necessity. Users of the EDIN platform have the opportunity to establish both external and internal activities, within the company, through safe and fast solutions. By using the services, the EDIN client becomes competitive - he cooperates faster with contractors, avoids mistakes, has the opportunity to focus on the development of his business without spending time on operational issues. EDIN-PRICE service research. EDIN-PRICE is an electronic solution for quick coordination of prices between suppliers and retail chains, which exchange electronic specifications. The service provides: fast coordination and updating of prices in electronic form; automatic updating of e-data in the accounting system after signing the specification; no discrepancies in the receipt, posting of goods and internal pricing; transparent and controlled process of price coordination; the ability to choose the option of working with promotional prices and withdrawal of goods from the range. A large number of participants took part in the analysis of the service, in particular the chain of grocery stores Lotok, TM Continent, producer of crab sticks VICI, producer of dairy products Lactalis, grocery manufacturer Lutsk Foods, distributor of medical goods DOLPHI-UKRAINE, distributor user of alcoholic products ARDA Trade House, snack manufacturer Leader Snack, etc. Thanks to the survey, the EDIN team implemented a number of functionalities that were important for customers - refinements in optimizing the platform, making adjustments to the interface, increasing practical tools for productive work of the user with contractors. “It is important for Light Distribution to take part in surveys, because it is thanks to them that it is possible to identify shortcomings in the service and eliminate them accordingly, and generally improve the work of the platform. The EDIN-PRICE solution allows us to quickly agree and approve operating prices, which significantly affects the companys business processes ”- Tetyana Kutsenko, Head of Sales at LIGHT DISTRIBUTION LLC. “It is important for us to take part in surveys of the functionality of the services we use, because this is our daily work, and, of course, we desperately need it to be as convenient as possible for us. EDIN-PRICE service is a saving of time, ease of use, no errors and paper that is easy to lose ”- Olga Zan, Key Account Manager Lutsk Foods “All my wishes to improve the services were taken into account by EDIN programmers. The more functionality I have, the less time I spend downloading specifications to the portal.”- Anna Golovlyova, Information and Database Management Specialist Lactalis-Ukraine The research helped to expand the functionality of the service and make it even more useful and convenient for users who see the need to automate their own business processes. Working with partners helps to change the business for the better. That is why EDIN sees the need for constant product reviews to provide the best electronic document management services.

It is possible to be sure of the quality and usefulness of the service by receiving feedback from its users. This is how EDI provider EDIN evaluates its solutions, which are used by more than 23 thousand customers. The service must be customer-oriented, it needs to delve into the processes for its optimization and communication with users at all stages of its creation and testing.

Launching customer-based research is needed to improve products and user interaction processes with the capabilities of the EDIN platform. Customers may have changing needs, there may be a need for additional functionality, the expansion of existing tools.

The purpose of the analysis is to improve the efficiency of work on the part of users, eliminate problem areas, increase the useful capabilities of services. In particular, business automation is in dire need of business today due to the global pandemic. Quarantine conditions actualize digitalization, which is currently not just an additional tool in business development, but a necessity.

Users of the EDIN platform have the opportunity to establish both external and internal activities, within the company, through safe and fast solutions. By using the services, the EDIN client becomes competitive – he cooperates faster with contractors, avoids mistakes, has the opportunity to focus on the development of his business without spending time on operational issues.

EDIN-PRICE service research

EDIN-PRICE is an electronic solution for quick coordination of prices between suppliers and retail chains, which exchange electronic specifications. The service provides:

  • fast coordination and updating of prices in electronic form;
  • automatic updating of e-data in the accounting system after signing the specification;
  • no discrepancies in the receipt, posting of goods and internal pricing;
  • transparent and controlled process of price coordination;
  • the ability to choose the option of working with promotional prices and withdrawal of goods from the range.

A large number of participants took part in the analysis of the service, in particular the chain of grocery stores “Lotok”, TM Continent, producer of crab sticks VICI, producer of dairy products Lactalis, grocery manufacturer “Lutsk Foods”, distributor of medical goods DOLPHI-UKRAINE, distributor ‘ user of alcoholic products ARDA Trade House, snack manufacturer Leader Snack, etc.

Thanks to the survey, the EDIN team implemented a number of functionalities that were important for customers – refinements in optimizing the platform, making adjustments to the interface, increasing practical tools for productive work of the user with contractors.

“It is important for Light Distribution to take part in surveys, because it is thanks to them that it is possible to identify shortcomings in the service and eliminate them accordingly, and generally improve the work of the platform. The EDIN-PRICE solution allows us to quickly agree and approve operating prices, which significantly affects the company’s business processes ”Tetyana Kutsenko, Head of Sales at LIGHT DISTRIBUTION LLC.

“It is important for us to take part in surveys of the functionality of the services we use, because this is our daily work, and, of course, we desperately need it to be as convenient as possible for us. EDIN-PRICE service is a saving of time, ease of use, no errors and paper that is easy to lose ”Olga Zan, Key Account Manager Lutsk Foods

“All my wishes to improve the services were taken into account by EDIN programmers. The more functionality I have, the less time I spend downloading specifications to the portal.”Anna Golovlyova, Information and Database Management Specialist Lactalis-Ukraine

The research helped to expand the functionality of the service and make it even more useful and convenient for users who see the need to automate their own business processes.

Working with partners helps to change the business for the better. That is why EDIN sees the need for constant product reviews to provide the best electronic document management services.

If you have found a spelling error, please, notify us by selecting that text and pressing Ctrl+Enter.

Start
in the Telegram bot
Read articles. Share in social networks
0 Shares

Spelling error report

The following text will be sent to our editors: