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Online-Lecture: How to Retain Customers?

  • Date: 28/07/2020
  • Language: Russian
  • Time: 11:00 - 12:30
  • Fee:free of charge for EBA members
Place:

STEFES Virtual Hall

 

Our world is changing rapidly, proven methods stop working, customers are leaving, so we need to search for new effective techniques for their retention. In this online-lecture, participants will receive answers to the following questions: “Why customers are leaving and how to retain them?”

EBA Management Development Center together with Eugenia Kyrylenko invite you to take part in the Online-Lecture: How to Retain Customers?

This Online-Lecture is scheduled for 28 of July at 11:00 and will be streamed via Zoom.us. Link to the live stream will be provided the day before event.

Speaker: Eugenia Kyrylenko, Head of Support at Sigma Software, over 10 years of experience in IT and international FMCG companies.

Main Partner: Sigma Software University.

Partner: STEFES.

Target audience: project managers, account managers and customer support managers.

Topics under discussion:

  • Customer value for the business.
  • Reasons why customers leave.
  • Retention principles and techniques.
  • A case where everything was successfully fixed.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

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Eugenia Kyrylenko
Head of Support at Sigma Software, over 10 years of experience in IT and international FMCG companies
Eugenia Kyrylenko

You can send a question to:

Contact person:

Anna Ovdii

Contact
067 406 65 40

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