Our world is changing rapidly, proven methods stop working, customers are leaving, so we need to search for new effective techniques for their retention. In this online-lecture, participants will receive answers to the following questions: “Why customers are leaving and how to retain them?”
EBA Management Development Center together with Eugenia Kyrylenko invite you to take part in the Online-Lecture: How to Retain Customers?
This Online-Lecture is scheduled for 28 of July at 11:00 and will be streamed via Zoom.us. Link to the live stream will be provided the day before event.
Speaker: Eugenia Kyrylenko, Head of Support at Sigma Software, over 10 years of experience in IT and international FMCG companies.
Main Partner: Sigma Software University.
Target audience: project managers, account managers and customer support managers.
Topics under discussion:
- Customer value for the business.
- Reasons why customers leave.
- Retention principles and techniques.
- A case where everything was successfully fixed.
Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at firstname.lastname@example.org or call (044) 496-06-01.