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Online-Lecture: Complex Dialogues: How Companies’ Communications with Customers are Changing

  • Date: 28/05/2024 (TUE)
  • Language: Ukrainian
  • Time: 11:00 - 12:30
  • Feefree of charge
Place:

Will be online

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  Online-Lecture: Complex Dialogues: How Companies’ Communications with Customers are Changing. Date: 28 May2024. Time: 11:00 12:30. Language: Ukrainian. Fee free of charge. Place: Will be online. Im in the trenches and youre calling me! Youre taking advantage of me! And you would like me to protect you the way you work?! Patterns, scriptedness, lack of empathy in sales and service are a thing of the past. Standards are changing, processes are being adapted, checklists are being simplified, staff is growing up. The Great War created an enormous demand for efficiency, and humanity became an important tool of efficiency. Where there used to be 10 employees, now there are 5. And this is the trend for the next decade. We are forced to look for higher efficiency and returns in everything, including in customer service and engagement. Customers are looking for more mature, honest and deep dialogues, but are companies ready to respond to this request? The online lecture is an attempt to look at how communications change during a major war and reassess the communications tools available to us. In the program: real dialogues, frank conversations and experience of different teams. EBA Management Development Centre together with Valentyn Kasyun invite you to take part in the Online-Lecture: Complex Dialogues: How Companies Communications with Customers are Changing (built on the basis of real dialogues). Speaker: Valentyn Kasyun, 150+ educational and consulting projects (Vodafone, Kyivstar, LifeCell, Privatbank, Raiffeisenbank, Sens Bank, Nova Poshta, Comfy, OLX, Auto.ria), 1000+ conversation scenarios, 50,000+ analyzed dialogues, author of the DZWINNER award. Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Valentyn Kasyun. 150+ educational and consulting projects (Vodafone, Kyivstar, LifeCell, Privatbank, Raiffeisenbank, Sens Bank, Nova Poshta, Comfy, OLX, Auto.ria), 1000+ conversation scenarios, 50,000+ analyzed dialogues, author of the DZWINNER award. You can send a question to:. Contact person:. Anna Malikova. E-mail [email protected]. Contact Phone. 067-218-27-41.

“I’m in the trenches and you’re calling me!”

“You’re taking advantage of me!”

“And you would like me to protect you the way you work?!”

Patterns, scriptedness, lack of empathy in sales and service are a thing of the past. Standards are changing, processes are being adapted, checklists are being simplified, staff is growing up. The Great War created an enormous demand for efficiency, and humanity became an important tool of efficiency.

Where there used to be 10 employees, now there are 5. And this is the trend for the next decade. We are forced to look for higher efficiency and returns in everything, including in customer service and engagement.

Customers are looking for more mature, honest and deep dialogues, but are companies ready to respond to this request?

The online lecture is an attempt to look at how communications change during a major war and reassess the communications tools available to us. In the program: real dialogues, frank conversations and experience of different teams.

EBA Management Development Centre together with Valentyn Kasyun invite you to take part in the Online-Lecture: Complex Dialogues: How Companies’ Communications with Customers are Changing (built on the basis of real dialogues).

Speaker: Valentyn Kasyun, 150+ educational and consulting projects (Vodafone, Kyivstar, LifeCell, Privatbank, Raiffeisenbank, Sens Bank, Nova Poshta, Comfy, OLX, Auto.ria), 1000+ conversation scenarios, 50,000+ analyzed dialogues, author of the DZWINNER award.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Valentyn Kasyun
150+ educational and consulting projects (Vodafone, Kyivstar, LifeCell, Privatbank, Raiffeisenbank, Sens Bank, Nova Poshta, Comfy, OLX, Auto.ria), 1000+ conversation scenarios, 50,000+ analyzed dialogues, author of the DZWINNER award
Valentyn Kasyun

You can send a question to:

Contact person:

Anna Malikova

Contact
067-218-27-41

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