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EBA Dnipro Diplomacy Hub: How to say “NO” and deal with rejection

17/ 11/ 2021
  Do you feel uncomfortable saying,No? But do you feel furious and angry when you’re getting rejected? Today, together with the speakers of the EBA Dnipro Diplomacy Hub event, Mila Leonova and Yuriy Fylyuk we talked about rejection, learned how to avoid  the trap of emotional  collapse, understand  and perceive situations where we don’t get the desired answer.  Here are the main rules of perception of refusal: do not start arguing or panic, do not give up, turn on the inner researcher. Connect your soft skills of active listening and try to identify the needs and point of view of your interlocutor. Having understood his/her position and internal request, your next step is to present your own vision of the issue. Such a dialogue builds the right communication, where everyone receives feedback and checks whether he understands correctly, finds possible hidden reasons for rejection.  It is important to learn to speak the language of observations, not judgments. Mila advised to use an interesting practice called How does a camera see it?. Sometimes you just need to look at the situation and analyze facts without any bias. Yuriy Fylyuk shared his own experience in negotiating with investors and public authorities, advised to approach the rejection diplomatically in order not to leave negative feelings. The experience forms an inner intuition and understanding of what is expected of you and what language is better for communication. Having received a no, it is necessary to give yourself support, not to give up.

Do you feel uncomfortable saying,”No”? But do you feel furious and angry when you’re getting rejected?

Today, together with the speakers of the EBA Dnipro Diplomacy Hub event, Mila Leonova and Yuriy Fylyuk we talked about rejection, learned how to avoid  the trap of emotional  collapse, understand  and perceive situations where we don’t get the desired answer. 

Here are the main rules of perception of refusal: do not start arguing or panic, do not give up, turn on the inner researcher. Connect your soft skills of active listening and try to identify the needs and point of view of your interlocutor. Having understood his/her position and internal request, your next step is to present your own vision of the issue. Such a dialogue builds the right communication, where everyone receives feedback and checks whether he understands correctly, finds possible hidden reasons for rejection. 

It is important to learn to speak the language of observations, not judgments. Mila advised to use an interesting practice called “How does a camera see it?”. Sometimes you just need to look at the situation and analyze facts without any bias.

Yuriy Fylyuk shared his own experience in negotiating with investors and public authorities, advised to approach the rejection diplomatically in order not to leave negative feelings. The experience forms an inner intuition and understanding of what is expected of you and what language is better for communication. Having received a “no”, it is necessary to give yourself support, not to give up.

Speakers

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Міла Леонова
CEO Leonova Consulting, Peace Engineer, працює в сфері мирного вирішення конфліктів як фасилітатор діалогу, медіатор, тренер з трансформації конфліктів та переговорних процесів, практик ненасильницької комунікації
Юрій Филюк
CEO Промприлад.Реновація, підприємець, ресторатор, співзасновник платформи Тепле Місто та ідеолог Урбан Спейс 100
Міла Леонова
Юрій Филюк

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