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EBA Odesa Sales Time Online: “Key mistakes of business in sales during and after the virus. How to sell worthily not only in a crisis?”

29/ 07/ 2020
  Any crisis unconditionally leads to a decrease in sales. You should always remember this, but not be upset prematurely, but rather try to develop new tactics for work. On July 29, 2020, we met online at the EBA Odesa Sales Time Online to adjust communication with sales customers at such a difficult time as now. Together with the speaker, business consultant in the field of system sales and service,Olga Antonova, we worked on the main errors. In particular, talked about how to reduce the basic stress in the sales process (especially in conditions of uncertainty), learned what qualities are needed to increase the probability of purchase, considered the topic of remote sales in terms of different communication channels (calls, messengers, audio messages and social networks). After all, today the number of incoming messages is outstripping and depreciating at the same time. Thus, to reduce tension and build a warm and trusting relationship with the buyer, the seller must improve the quality of communication. For example, talk more about the customer, inform about how a product or service solves the customers question/task, answer questions/ inquiries in the communication process and be sure to ask your clarifying questions. Remember, sales are a dynamic and creative process that underlies any business. Therefore, approach your communication with customers creatively and declicately, regardless of external circumstances!

Any crisis unconditionally leads to a decrease in sales. You should always remember this, but not be upset prematurely, but rather try to develop new tactics for work.

On July 29, 2020, we met online at the EBA Odesa Sales Time Online to adjust communication with sales customers at such a difficult time as now. Together with the speaker, business consultant in the field of system sales and service,Olga Antonova, we worked on the main errors. In particular, talked about how to reduce the basic stress in the sales process (especially in conditions of uncertainty), learned what qualities are needed to increase the probability of purchase, considered the topic of remote sales in terms of different communication channels (calls, messengers, audio messages and social networks). After all, today the number of incoming messages is outstripping and depreciating at the same time. Thus, to reduce tension and build a warm and trusting relationship with the buyer, the seller must improve the quality of communication. For example, talk more about the customer, inform about how a product or service solves the customer’s question/task, answer questions/ inquiries in the communication process and be sure to ask your clarifying questions.

Remember, sales are a dynamic and creative process that underlies any business. Therefore, approach your communication with customers creatively and declicately, regardless of external circumstances!

Speakers

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Olha Antonova
Business coach for sales and service; develops a sales culture in the commercial sector, including segments b2b and b2c
Olha Antonova

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