{"id":310245,"date":"2021-01-25T14:21:08","date_gmt":"2021-01-25T12:21:08","guid":{"rendered":"https:\/\/eba.com.ua\/?post_type=tribe_events&p=310245"},"modified":"2021-02-26T15:51:20","modified_gmt":"2021-02-26T13:51:20","slug":"online-lektsiya-etyket-standarty-servisu-i-kodeks-povedinky-yak-klyuchovi-skladovi-suchasnoyi-kompaniyi-2021-01-25-14-21","status":"publish","type":"tribe_events","link":"https:\/\/eba.com.ua\/en\/event\/online-lektsiya-etyket-standarty-servisu-i-kodeks-povedinky-yak-klyuchovi-skladovi-suchasnoyi-kompaniyi-2021-01-25-14-21\/","title":{"rendered":"[:ua]Online-\u043b\u0435\u043a\u0446\u0456\u044f: \u0415\u0442\u0438\u043a\u0435\u0442, \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u0438 \u0441\u0435\u0440\u0432\u0456\u0441\u0443 \u0456 \u043a\u043e\u0434\u0435\u043a\u0441 \u043f\u043e\u0432\u0435\u0434\u0456\u043d\u043a\u0438 \u044f\u043a \u043a\u043b\u044e\u0447\u043e\u0432\u0456 \u0441\u043a\u043b\u0430\u0434\u043e\u0432\u0456 \u0441\u0443\u0447\u0430\u0441\u043d\u043e\u0457 \u043a\u043e\u043c\u043f\u0430\u043d\u0456\u0457 [:en]Online-Lecture: Etiquette, Service Standards and Behavior Codes as Essential Elements for a Modern Company[:]"},"content":{"rendered":"

<\/p>\n

Today there is no excellence in service, service standards without applying the etiquette, manners, business protocol. Simply put, service standards, business etiquette and protocol are creating the right conditions for business or diplomacy to succeed. Most companies are experiencing a crisis of customer loyalty.<\/p>\n

According to research, 73% of customers do not care if the brands they use or choose products or services for their companies disappear.<\/p>\n

This is a sad statistic, but we cannot blame customers for being indifferent to brands and companies.<\/p>\n

EBA Management Development Centre together with Innovation Luxury Consuting<\/strong> invite you to take part in the\u00a0Online-Lecture: <\/strong>Etiquette, Service Standards and Behavior Codes<\/strong> as Essential Elements for a Modern Company<\/strong>.<\/strong><\/p>\n

This Online-Lecture is scheduled for 09 of February at 11:00\u00a0<\/strong>and will be streamed via Zoom.us. Link to the live stream will be provided the day before event.<\/strong><\/p>\n

Speaker: <\/strong>Inessa Pshenichnaya<\/strong>, President of Innovation Luxury Consulting (Kyiv \u2013 Baku \u2013 Dubai \u2013 Almaty \u2013 Athens); has 15 years\u2019 experience in management consulting and 10 years of international experience in the premium and luxury industries: retail, private banking, hospitality, private clinic, automotive sector. Areas of expertise include social, business, youth, and young adult etiquette, covering the expansive world of dining, social graces, and corporate protocol. She has worked with global brands such as Marriott Hotel Group (Greece), Andakulova Gallery (UAE, DUBAI), KAMINSKYI CLINIC, INTERGALBUD, MOTIVA IMPLANTS (KAZAKHSTAN), Bateel, Porsche, Audi, Land Rover, Lexus, Volvo, Bugatti, Pagani, Mclaren, Stephen Webster, Private Banking \u0423\u043a\u0440\u0441\u0438\u0431\u0431\u0430\u043d\u043a BNP Paribas Group.<\/p>\n

Main partner<\/strong>: <\/strong>Innovation Luxury Consuting<\/strong><\/a><\/p>\n

Partner:\u00a0<\/strong>STEFES<\/strong><\/a><\/p>\n

Target Audience: <\/strong>Business owners, top-managers, business development directors, middle management, Custom Relationship Managers, HR directors, marketing and brand managers.<\/p>\n

Topics under discussion:<\/strong><\/p>\n