{"id":284075,"date":"2020-09-07T14:37:27","date_gmt":"2020-09-07T11:37:27","guid":{"rendered":"https:\/\/eba.com.ua\/?post_type=tribe_events&#038;p=284075"},"modified":"2020-09-16T17:39:29","modified_gmt":"2020-09-16T14:39:29","slug":"online-trening-sekrety-vtrymannya-kliyentiv-2020-09-07-14-37","status":"publish","type":"tribe_events","link":"https:\/\/eba.com.ua\/en\/event\/online-trening-sekrety-vtrymannya-kliyentiv-2020-09-07-14-37\/","title":{"rendered":"[:ua]Online-\u0442\u0440\u0435\u043d\u0456\u043d\u0433: \u0421\u0435\u043a\u0440\u0435\u0442\u0438 \u0432\u0442\u0440\u0438\u043c\u0430\u043d\u043d\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432[:en]Online-Training: Secrets of Customer Retention[:]"},"content":{"rendered":"<p><\/p>\n<p>The modern world is making adjustments, tested methods stop working, customers are leaving, so we need to look for new effective techniques to maintain them. At the online-training, participants will receive answers to questions about why and where clients go and how to keep them. Upon completion of the study, you will be able to personally develop a client retention plan, learn to identify and assess the risks of client departure, determine your own top 5 reasons why your client leaves, learn to anticipate and prevent negative scenarios.<\/p>\n<p>EBA Management Development Centre together with Sigma Software University invite you to take part in the <strong>Online-Training: Secrets of Customer Retention.<\/strong><\/p>\n<p><strong>Trainer: Eugenia Kyrylenko,<\/strong> Head of Support at Sigma Software, a trainer at Sigma Software University, has over 10 years of experience in IT and international FMCG companies.<\/p>\n<p><strong>Partner:\u00a0 <\/strong><a href=\"https:\/\/university.sigma.software\/\"><strong>Sigma Software University<\/strong><\/a><strong>.<\/strong><\/p>\n<p><strong>Target audience:<\/strong> project managers, account managers, and customer support managers.<\/p>\n<p><strong>Topics under discussion:<\/strong><\/p>\n<ul>\n<li>Who are the customers and how best to classify them.<\/li>\n<li>Mathematics of customer retention.<\/li>\n<li>&#8220;Escape&#8221; indicators. How to understand in the early stages that the customer wants to leave you.<\/li>\n<li>How to prevent the &#8220;escape&#8221; of customers.<\/li>\n<li>Psychology of customer relations.<\/li>\n<li>Techniques and tools of restraint.<\/li>\n<li>Business correspondence as a content tool.<\/li>\n<li>The client is gone, and life goes on.<\/li>\n<li>Cases, when customers did not leave and did not regret it.<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>The modern world is making adjustments, tested methods stop working, customers are leaving, so we need to look for new effective techniques to maintain them. At the online-training, participants will receive answers to questions about why and where clients go and how to keep them. 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