{"id":225420,"date":"2019-11-18T12:30:40","date_gmt":"2019-11-18T10:30:40","guid":{"rendered":"https:\/\/eba.com.ua\/?post_type=tribe_events&#038;p=225420"},"modified":"2020-01-24T16:57:07","modified_gmt":"2020-01-24T14:57:07","slug":"vidkryta-lektsiya-rol-hr-v-stvorenni-servisnoyi-kultury-v-organizatsiyah-2019-11-18-12-30","status":"publish","type":"tribe_events","link":"https:\/\/eba.com.ua\/en\/event\/vidkryta-lektsiya-rol-hr-v-stvorenni-servisnoyi-kultury-v-organizatsiyah-2019-11-18-12-30\/","title":{"rendered":"[:ua]\u0412\u0456\u0434\u043a\u0440\u0438\u0442\u0430 \u043b\u0435\u043a\u0446\u0456\u044f: \u0420\u043e\u043b\u044c HR \u0432 \u0441\u0442\u0432\u043e\u0440\u0435\u043d\u043d\u0456 \u0441\u0435\u0440\u0432\u0456\u0441\u043d\u043e\u0457 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u0438 \u0432 \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u044f\u0445[:en]Open Lecture: The HR Role in Creating a Service Culture in Organizations[:]"},"content":{"rendered":"<p><\/p>\n<p><strong>In the case of active registration, we reserve the right to limit the number of representatives from one company.<\/strong><\/p>\n<p>During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered how large companies have been able to create a service culture with HR-tools.<\/p>\n<p>EBA Management Development Centre together with Evolve! invite you to take part in the <strong>Open Lecture:<\/strong> <strong>The HR Role in Creating a Service Culture in Organizations<\/strong><strong>. <\/strong><\/p>\n<p><strong>Speaker: <\/strong><strong>T<\/strong><strong>e<\/strong><strong>tiana Petrukh<\/strong><strong>a<\/strong>, business coach, participant in Zappos training programs, certified Service Quality Institute trainer.<\/p>\n<p><strong>Main partner<\/strong>:\u00a0<a href=\"https:\/\/www.facebook.com\/evolveua\/\"><strong>Evolve!<\/strong><\/a><\/p>\n<p><strong>Partner:\u00a0<\/strong><a href=\"https:\/\/4hub.com.ua\/\"><strong>HUB 4.0<\/strong><\/a><strong>. <\/strong><\/p>\n<p><strong>Target audience:<\/strong> HR executives, top and middle managers.<\/p>\n<p><strong>Topics under discussion:<\/strong><\/p>\n<ul>\n<li>The role of staff in a customer-focused business.<\/li>\n<li>Client-oriented teams. The biggest difficulties in building such teams in Ukraine.<\/li>\n<li>Bright client experience: what is the role of HR and leadership?<\/li>\n<\/ul>\n<p><span style=\"color: #ff0000;\"><strong>Registration is obligatory. To become a participant, please, click the \u201cRegister\u201d button.\u00a0Only the users of the EBA site can register at the event.\u00a0Number of\u00a0listeners<\/strong>\u00a0<strong>is limited.\u00a0Should you have any questions, please,\u00a0write at\u00a0<\/strong><a style=\"color: #ff0000;\" href=\"mailto:development@eba.com.ua\"><strong>development@eba.com.ua<\/strong><\/a><strong>\u00a0or call (044) 496-06-01.<\/strong><\/span><\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>In the case of active registration, we reserve the right to limit the number of representatives from one company. During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered [&hellip;]<\/p>\n","protected":false},"author":19019,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false},"tags":[],"tribe_events_cat":[33,32],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Open Lecture: The HR Role in Creating a Service Culture in Organizations - European Business Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eba.com.ua\/en\/event\/vidkryta-lektsiya-rol-hr-v-stvorenni-servisnoyi-kultury-v-organizatsiyah-2019-11-18-12-30\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Open Lecture: The HR Role in Creating a Service Culture in Organizations - European Business Association\" \/>\n<meta property=\"og:description\" content=\"In the case of active registration, we reserve the right to limit the number of representatives from one company. 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