maintain personal well-being and foster peer support within their teams.<\/span><\/li>\n<\/ul>\nThe course combines practical guidance, step-by-step tools, communication scripts, and interactive exercises that can be immediately applied in everyday work.<\/span><\/p>\nCourse Speakers<\/span><\/p>\n\n- Anna Kinash<\/b>, Certified Trainer<\/span><\/li>\n
- Maryna Bobranitska<\/b>, Director of the Directorate for E-Governance and Public Services, Ministry of Digital Transformation of Ukraine<\/span><\/li>\n
- Anna Kushneruk<\/b>, Psychoanalyst, TV Host, and Mental Health Expert<\/span><\/li>\n<\/ul>\n
Expert Contributors<\/span><\/p>\n\n- Denys Kravchenko<\/b>, Director of the Department for Administrative Services, Odesa City Council<\/span><\/li>\n
- Yevheniia Kursyk<\/b>, Director of the Department of Digital Transformation and Administrative Services Provision, Rivne City Council<\/span><\/li>\n<\/ul>\n
Course Authors<\/span><\/p>\n\n- Leonid Nikolaiev<\/b>, PhD in Psychology, Associate Professor, Department of Psychology, Hryhorii Skovoroda University in Pereiaslav<\/span><\/li>\n
- Olena Zhavoronkova<\/b>, Business Trainer, Psychologist, and Expert in Effective Communication and Soft Skills Development<\/span><\/li>\n<\/ul>\n
Who Is This Course For?<\/b><\/p>\n
This course is designed for ASC staff who interact with visitors on a daily basis, work in high-pressure environments, and regularly encounter a wide range of emotional responses.<\/span><\/p>\nCourse Structure<\/b><\/p>\n
Lecture 1. Fundamentals of Crisis Communication in ASCs<\/span><\/p>\n\u00a0Lecture 2. Effective Communication in Crisis Situations<\/span><\/p>\n\u00a0Lecture 3. Managing Interactions with Difficult Visitors: Practical Frameworks for ASCs<\/span><\/p>\n\u00a0Lecture 4. Practical Scenarios for Handling Conflict Situations with Visitors<\/span><\/p>\n\u00a0Lecture 5. Building Resilience for ASC Staff During Prolonged Crises<\/span><\/p>\n\u00a0Lecture 6. Stress Management Techniques for ASC Staff<\/span><\/p>\n\u00a0Lecture 7. Maintaining Psychological Resources Under Increased Workload<\/span><\/p>\n\u00a0Lecture 8. Working with Visitors Experiencing Post-Traumatic Stress Disorder (PTSD)<\/span><\/p>\n\u00a0Lecture 9. Communication Strategies for Engaging with Visitors Affected by PTSD<\/span><\/p>\n\u00a0Lecture 10. Self-Care for ASC Administrators<\/span><\/p>\nParticipants who successfully complete the course will receive a certificate worth 0.2 ECTS credits (six academic hours), which can be counted toward self-directed professional development.<\/span><\/p>\nThe online course was developed by the EGAP Program, implemented by East Europe Foundation with the support of Switzerland, in partnership with the Ministry of Digital Transformation of Ukraine.<\/span><\/p>\nCourse registration: <\/span>https:\/\/courses.zrozumilo.in.ua\/courses\/course-v1:eef+EEF-073+Aug2026\/about<\/span><\/a>\u00a0<\/span><\/p>\n<\/p>","protected":false},"excerpt":{"rendered":"
A new course on effective communication in crisis and conflict situations, while maintaining emotional well-being and resilience, is now available on the Zrozumilo! Educational Online Platform. For Administrative Service Center (ASC) staff, one of the most challenging aspects of the job is often dealing with people and their emotions. Every day, administrators interact with visitors […]<\/p>\n","protected":false},"author":4489,"featured_media":776140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[119,24,23],"tags":[],"yoast_head":"\n
How to Handle Challenging Situations: Free Online Course for ASC Staff Now Available - European Business Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eba.com.ua\/yak-diyaty-u-skladnyh-sytuatsiyah-startuvav-bezoplatnyj-kurs-dlya-pratsivnykiv-tsnap\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Handle Challenging Situations: Free Online Course for ASC Staff Now Available - European Business Association\" \/>\n<meta property=\"og:description\" content=\"A new course on effective communication in crisis and conflict situations, while maintaining emotional well-being and resilience, is now available on the Zrozumilo! Educational Online Platform. 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<\/p>\n