{"id":107967,"date":"2018-04-17T13:00:13","date_gmt":"2018-04-17T10:00:13","guid":{"rendered":"https:\/\/eba.com.ua\/?p=107967"},"modified":"2018-04-19T13:10:59","modified_gmt":"2018-04-19T10:10:59","slug":"studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8","status":"publish","type":"post","link":"https:\/\/eba.com.ua\/en\/studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8\/","title":{"rendered":"[:ua]\u0421\u0442\u0443\u0434\u0456\u044f \u043e\u0441\u043e\u0431\u0438\u0441\u0442\u043e\u0457 \u0442\u0430 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0457 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0456 \u0410\u0441\u043e\u0446\u0456\u0430\u0446\u0456\u0457 \u0432 \u041e\u0434\u0435\u0441\u0456[:en]EBA Odesa Personal & Corporate Efficiency Studio[:]"},"content":{"rendered":"

\"\"<\/p>\n

At the time of active development of business and competition, the service plays important role in companies’ success. Reseashers\u00a0 concluded: differences in qulity of services lead to changes in sales from 9% to 14%. However, loyalty programs, as one of the service manifestations, can be copied by competitors (for example, incentive systems for airlines, discount cards in supermarkets). It is therefore important to strengthen social relationships with consumer, turning them into customers. And it depends on the employees who provide the servies.<\/p>\n

On April 17, at the EBA Odesa Personal & Corporate Efficiency Studio, Vera Likhacheva, a business coach, member of the Mad Heads Association team, presented 3C service tips: Colleagues, Customers, Competitors. Under speaker’s words, for consumers to become regular clients and recommend the company to others, they should feel sincerity, care and respect. After all, according to management expert Ken Blanchard, if you want to have a prosperous business, you do not need to restrict usual guests’ pleasure – you must try to exceed\u00a0 their expectations. And it is achieved by the system of client service, delivery of goods or provision of services at the proper level.<\/p>\n

During the meeting the participants received practical tools for selecting service personnel, detailed steps for implementing the relevant standards and various technologies for customer interaction.<\/p>","protected":false},"excerpt":{"rendered":"

At the time of active development of business and competition, the service plays important role in companies’ success. Reseashers\u00a0 concluded: differences in qulity of services lead to changes in sales from 9% to 14%. However, loyalty programs, as one of the service manifestations, can be copied by competitors (for example, incentive systems for airlines, discount […]<\/p>\n","protected":false},"author":4489,"featured_media":107969,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[11],"tags":[],"yoast_head":"\nEBA Odesa Personal & Corporate Efficiency Studio - European Business Association<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eba.com.ua\/en\/studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EBA Odesa Personal & Corporate Efficiency Studio - European Business Association\" \/>\n<meta property=\"og:description\" content=\"At the time of active development of business and competition, the service plays important role in companies’ success. Reseashers\u00a0 concluded: differences in qulity of services lead to changes in sales from 9% to 14%. However, loyalty programs, as one of the service manifestations, can be copied by competitors (for example, incentive systems for airlines, discount […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/eba.com.ua\/en\/studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8\/\" \/>\n<meta property=\"og:site_name\" content=\"European Business Association\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-17T10:00:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-04-19T10:10:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/eba.com.ua\/wp-content\/uploads\/2018\/04\/foto-sajt-17.04.18.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1536\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Katia Chaikovska\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Katia Chaikovska\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/eba.com.ua\/en\/studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8\/\",\"url\":\"https:\/\/eba.com.ua\/en\/studiya-osobystoyi-ta-korporatyvnoyi-efektyvnosti-asotsiatsiyi-v-odesi-8\/\",\"name\":\"[:ua]\u0421\u0442\u0443\u0434\u0456\u044f \u043e\u0441\u043e\u0431\u0438\u0441\u0442\u043e\u0457 \u0442\u0430 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u043e\u0457 \u0435\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u043e\u0441\u0442\u0456 \u0410\u0441\u043e\u0446\u0456\u0430\u0446\u0456\u0457 \u0432 \u041e\u0434\u0435\u0441\u0456[:en]EBA Odesa Personal & Corporate Efficiency Studio[:] - 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