{"id":541692,"global_id":"eba.com.ua\/en?id=541692","global_id_lineage":["eba.com.ua\/en?id=541692"],"author":"37119","status":"publish","date":"2024-03-18 18:38:49","date_utc":"2024-03-18 16:38:49","modified":"2024-06-04 12:35:14","modified_utc":"2024-06-04 09:35:14","url":"https:\/\/eba.com.ua\/en\/event\/online-praktychnyj-vorkshop-yak-identyfikuvaty-tochky-bolyu-kliyentiv-ta-pokrashhyty-tsinnisnu-propozytsiyu-2024-03-18-18-38\/","rest_url":"https:\/\/eba.com.ua\/en\/wp-json\/tribe\/events\/v1\/events\/541692","title":"[:ua]Online-\u043f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u0438\u0439 \u0432\u043e\u0440\u043a\u0448\u043e\u043f: \u042f\u043a \u0456\u0434\u0435\u043d\u0442\u0438\u0444\u0456\u043a\u0443\u0432\u0430\u0442\u0438 \u0442\u043e\u0447\u043a\u0438 \u0431\u043e\u043b\u044e \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0442\u0430 \u043f\u043e\u043a\u0440\u0430\u0449\u0438\u0442\u0438 \u0446\u0456\u043d\u043d\u0456\u0441\u043d\u0443 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044e[:en]Online-practical workshop: How to identify customer pain points and improve the value proposition.[:]","description":"<p><\/p>\n<p style=\"font-weight: 400\">Teams frequently rely on algorithms that could have undisclosed issues causing discomfort or inconvenience for customers. Such a process can occur unintentionally. But what if you create conditions under which customers will be more comfortable with you than with anyone else on the market? How about rethinking your customer interaction processes and redesigning your value proposition to create decent-quality relationships? You will gain an advantage in the market and will be imprinted in the client&#8217;s memory as those who took care of the most valuable thing\u2014them.<\/p>\n<p style=\"font-weight: 400\">EBA Management Development Centre together with <strong>Olga Shapran<\/strong> invites you to participate in the<strong> Online-practical workshop: How to identify customer pain points and improve the value proposition.<\/strong><\/p>\n<p style=\"font-weight: 400\"><strong>Target audience: <\/strong>teams or managers who have configured organizational processes.<\/p>\n<p style=\"font-weight: 400\"><strong>Speaker: Olga Shapran<\/strong>\u00a0founder and CEO of Strategy Area, a Strategy Development and Implementation studio, consultant, and mentor for teams and managers.<\/p>\n<p style=\"font-weight: 400\"><strong>Topics under discussion:<\/strong><\/p>\n<ul style=\"font-weight: 400\">\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Rethinking the customer journey.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Analyzing customer pain points along the journey.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Forming a list of tasks aimed at eliminating the inconveniences and addressing pains.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Creating an implementation plan.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559737&quot;:-20,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><strong><span style=\"color: #ff0000\">Registration is obligatory. To become a participant, please, click the \u201cRegister\u201d button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at <span style=\"color: #0000ff\">development@eba.com.ua<\/span> or call (044) 496-06-01.<\/span><\/strong><\/p>\n<p><\/p>","excerpt":"","slug":"online-praktychnyj-vorkshop-yak-identyfikuvaty-tochky-bolyu-kliyentiv-ta-pokrashhyty-tsinnisnu-propozytsiyu-2024-03-18-18-38","image":{"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2.png","id":541712,"extension":"png","width":370,"height":270,"filesize":74129,"sizes":{"company_logo_plate":{"width":100,"height":73,"mime-type":"image\/png","filesize":8055,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-100x73.png"},"thumbnail":{"width":150,"height":150,"mime-type":"image\/png","filesize":18536,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-150x150.png"},"medium":{"width":300,"height":219,"mime-type":"image\/png","filesize":48612,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-300x219.png"},"img_size_585_x_250":{"width":370,"height":250,"mime-type":"image\/png","filesize":67565,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-370x250.png"},"img_size_136_x_90":{"width":136,"height":90,"mime-type":"image\/png","filesize":12160,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-136x90.png"},"img_size_370_x_270":{"width":370,"height":270,"mime-type":"image\/png","filesize":72590,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-370x270.png"},"img_size_270_x_152":{"width":270,"height":152,"mime-type":"image\/png","filesize":31981,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-270x152.png"},"img_size_270_x_180":{"width":270,"height":180,"mime-type":"image\/png","filesize":37965,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-270x180.png"},"img_size_270_x_270":{"width":270,"height":270,"mime-type":"image\/png","filesize":52015,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-270x270.png"},"img_size_183_x_213":{"width":183,"height":213,"mime-type":"image\/png","filesize":28204,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-183x213.png"},"img_size_130_x_130":{"width":130,"height":130,"mime-type":"image\/png","filesize":14641,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-130x130.png"},"gallery_small":{"width":264,"height":175,"mime-type":"image\/png","filesize":36232,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-264x175.png"},"gallery_tall":{"width":264,"height":270,"mime-type":"image\/png","filesize":50707,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-264x270.png"},"office_gallery_nav":{"width":94,"height":94,"mime-type":"image\/png","filesize":8532,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-94x94.png"},"office_photo_gallery_small":{"width":170,"height":170,"mime-type":"image\/png","filesize":22645,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-170x170.png"},"digest_slider_thumb":{"width":170,"height":120,"mime-type":"image\/png","filesize":18506,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-170x120.png"},"calendar_slider_logo":{"width":170,"height":90,"mime-type":"image\/png","filesize":14064,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-170x90.png"},"avatar_120":{"width":120,"height":120,"mime-type":"image\/png","filesize":12756,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-120x120.png"},"image_with_caption":{"width":270,"height":270,"mime-type":"image\/png","filesize":52015,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-270x270.png"},"latest_news":{"width":100,"height":100,"mime-type":"image\/png","filesize":9468,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-100x100.png"},"vacancies_company_logo":{"width":125,"height":70,"mime-type":"image\/png","filesize":8944,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-125x70.png"},"slider_featured_events_image":{"width":370,"height":270,"mime-type":"image\/png","filesize":72590,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-370x270.png"},"members_only_popular_options":{"width":90,"height":90,"mime-type":"image\/png","filesize":7973,"url":"https:\/\/eba.com.ua\/wp-content\/uploads\/2024\/03\/Website-Templates-for-Lectures-2-90x90.png"}}},"all_day":false,"start_date":"2024-06-04 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You never know how your life will change.<\/p>\r\n<p>Management Development Centre is a project that aims to help in career and personal growth. Open lectures, trainings, and development programs will help to always be on rowing waves.<\/p>[:]","parent":0,"count":1291,"filter":"raw","order":"0","id":32,"urls":{"self":"https:\/\/eba.com.ua\/en\/wp-json\/tribe\/events\/v1\/categories\/32","collection":"https:\/\/eba.com.ua\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":[],"organizer":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"[:ua]Online-\u043f\u0440\u0430\u043a\u0442\u0438\u0447\u043d\u0438\u0439 \u0432\u043e\u0440\u043a\u0448\u043e\u043f: \u042f\u043a \u0456\u0434\u0435\u043d\u0442\u0438\u0444\u0456\u043a\u0443\u0432\u0430\u0442\u0438 \u0442\u043e\u0447\u043a\u0438 \u0431\u043e\u043b\u044e \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0442\u0430 \u043f\u043e\u043a\u0440\u0430\u0449\u0438\u0442\u0438 \u0446\u0456\u043d\u043d\u0456\u0441\u043d\u0443 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044e[:en]Online-practical workshop: How to identify customer pain points and improve the value proposition.[:]","description":"&lt;p&gt;\u041a\u043e\u043c\u0430\u043d\u0434\u0438 \u0447\u0430\u0441\u0442\u043e \u0434\u0456\u044e\u0442\u044c \u0437\u0430 \u0430\u043b\u0433\u043e\u0440\u0438\u0442\u043c\u0430\u043c\u0438, \u044f\u043a\u0456 \u043c\u043e\u0436\u0443\u0442\u044c \u043c\u0456\u0441\u0442\u0438\u0442\u0438 \u0432 \u0441\u043e\u0431\u0456 \u043f\u0440\u0438\u0445\u043e\u0432\u0430\u043d\u0456 \u0442\u043e\u0447\u043a\u0438 \u0431\u043e\u043b\u044e \u0434\u043b\u044f \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432. \u0422\u0430\u043a\u0438\u0439 \u043f\u0440\u043e\u0446\u0435\u0441 \u043c\u043e\u0436\u0435 \u0432\u0456\u0434\u0431\u0443\u0432\u0430\u0442\u0438\u0441\u044f \u043d\u0435\u0443\u0441\u0432\u0456\u0434\u043e\u043c\u043b\u0435\u043d\u043e. \u0410\u043b\u0435 \u044f\u043a\u0449\u043e \u0441\u0442\u0432\u043e\u0440\u0438\u0442\u0438 \u0443\u043c\u043e\u0432\u0438, \u0437\u0430 \u044f\u043a\u0438\u0445 \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c \u0431\u0443\u0434\u0435 \u0437 \u0432\u0430\u043c\u0438 \u0437\u0440\u0443\u0447\u043d\u0456\u0448\u0435, \u043d\u0456\u0436 \u0431\u0443\u0434\u044c \u0437 \u043a\u0438\u043c \u043d\u0430 \u0440\u0438\u043d\u043a\u0443? \u042f\u043a\u0449\u043e \u043f\u0435\u0440\u0435\u043e\u0441\u043c\u0438\u0441\u043b\u0438\u0442\u0438 \u0432\u0430\u0448\u0456 \u043f\u0440\u043e\u0446\u0435\u0441\u0438, \u0449\u043e \u0434\u043e\u0442\u0438\u0447\u043d\u0456 \u0434\u043e \u0432\u0437\u0430\u0454\u043c\u043e\u0434\u0456\u0457 \u0437 \u043a\u043b\u0456\u0454\u043d\u0442\u043e\u043c \u0442\u0430 \u043f\u0435\u0440\u0435\u043f\u0440\u043e\u0448\u0438\u0442\u0438 \u0446\u0456\u043d\u043d\u0456\u0441\u043d\u0443 \u043f\u0440\u043e\u043f\u043e\u0437\u0438\u0446\u0456\u044e, \u0441\u0442\u0432\u043e\u0440\u0438\u0432\u0448\u0438 \u0434\u0456\u0439\u0441\u043d\u043e \u044f\u043a\u0456\u0441\u043d\u0456 \u0432\u0456\u0434\u043d\u043e\u0441\u0438\u043d\u0438? 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