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Account Manager|Project Manager (Contact Centers)

  • Country: Ukraine
  • Region: Kyiv
  • Company: Mindy Support
  • Branch: Management - Project management
  • Created: 22.07.2021

Contact person:

Slabko Kateryna


Send your CVs to contact person.

Please pay attention that the European Business Association, registered at Moskovska 8, building 7, 01029, Kyiv, Ukraine, identification code of legal entity 31811085, neither collects nor in any other way processes your personal data, submitted to the contact person within this vacancy announcement. In order to receive information required by law, in particular on the data controller and purposes of data processing in such cases, etc., please get in touch with the contact person mentioned above.


  • English - Advanced
  • Experience in Contact Centers is a must
  • Experience in similar position- from 1 year
  • Experience of communication with foreign clients - from 2 years
  • Excel, PowerPoint – proficient user
  • FLEX, work & travel or previous experience of working with the USA clients will be a huge plus


  • Communicating with clients on operational issues
  • Control Project KPI and improve them
  • Deep dive into the Client's business processes and their connection with the Customer Support Department
  • Taking part in recruitment, training and onboarding processes
  • Team management
  • Taking part in project preparation and launch
  • Organizing team-building activities
  • Other related duties as assigned
  • Adapt the business to the context of the country
  • Work with a cross-functional team to achieve quick and flawless execution
  • Help with project implementation analysis and translate it into actionable tasks to ensure continuous improvement
  • Creating and checking reports that need for client and KPI improvement
  • Give visibility to the main stakeholders of the project status and follow up on the next steps
  • Develop new projects from idea-stage to execution
  • 1C Management

We offer:

  • An incredibly interesting professional environment
  • Timely and competitive payment and bonus system (linked to the $)
  • Efficient and professional team
  • Medical insurance 3 months after the start
  • Comfortable coworking with everything you need, mega-cool team buildings and events
  • Clear statement of tasks and feedback on a monthly basis
  • Warm and comfortable atmosphere, a corporate culture based on the values of the company

Employment type:

  • High level of service management
  • Effective communication
  • Excellent leadership and public speaking skills
  • The ability to set goals and objectives for the team
  • High speed printing in English
  • Analytical thinking


  • Kyiv, Sholudenka St, 3

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