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Customer Service Manager

  • Country: Ukraine
  • Region: Kyiv
  • Company: SYNEX LOGISTICS
  • Created: 04.06.2025

Contact person:

Daryna

Contact
+380 95 038 54 97

Send your CVs to contact person.

Please pay attention that the European Business Association, registered at Kniaziv Ostrozkykh, building 7, 01029, Kyiv, Ukraine, identification code of legal entity 31811085, neither collects nor in any other way processes your personal data, submitted to the contact person within this vacancy announcement. In order to receive information required by law, in particular on the data controller and purposes of data processing in such cases, etc., please get in touch with the contact person mentioned above.

Requirements:

  • Experience in logistics or customer service (1+ year)
  • Strong communication skills, attention to detail, and a sense of responsibility
  • Proficiency in Excel, email communication, and business correspondence
  • Ability to work in a multitasking environment and a willingness to learn quickly
  • Experience with CRM or ERP systems
  • English level B1 (basic documentation and correspondence)
  • Confident user of MS Office (Excel, Word, PowerPoint, Outlook)

Responsibiities:

  • Post-sales customer support (operational assistance, document management, communication)
  • Monitoring and coordination of logistics processes, ensuring fulfillment of obligations to the customer
  • Maintaining and updating data in the CRM system
  • Handling claims and resolving disputes
  • Regular communication with clients: clarifying shipment details, reporting, responding to inquiries
  • Coordination with internal departments: logistics, accounting, and sales

We offer:

  • Official employment — stability and social guarantees
  • Competitive salary: fixed rate + sales-based commission
  • Flexible work schedule: Monday to Friday, 09:00–18:00, with the option to work remotely a few days per month
  • Corporate mobile plan and equipment provided for comfortable work
  • Trainings and professional development — we invest in your growth
  • Medical insurance after successful completion of the probation period

Employment type:

  • Full-time employment

Location:

  • Kyiv, Saksaganskoho St., 120

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