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Student and volunteer support agent at ENGIN

  • Country: Ukraine
  • Region: Any
  • Company: ENGin
  • Created: 08.01.2025

Contact person:

Nataliia Martsinko

Contact
0993271879

Send your CVs to contact person.

Please pay attention that the European Business Association, registered at Kniaziv Ostrozkykh, building 7, 01029, Kyiv, Ukraine, identification code of legal entity 31811085, neither collects nor in any other way processes your personal data, submitted to the contact person within this vacancy announcement. In order to receive information required by law, in particular on the data controller and purposes of data processing in such cases, etc., please get in touch with the contact person mentioned above.

Requirements:

  • English level of B2 or higher
  • Exceptional written and verbal communication skills
  • 1+ years of experience in the Customer Support or Customer Success field
  • Strong problem-solving skills
  • Effective in high-pressure situations with good time management skills
  • Eager to be challenged and grow each day
  • High attention to detail
  • Age 18+
  • Commitment of at least 1 year
  • Workload 40 hours/week (full-time)
  • Very flexible (each week is different, and evenings/some weekends are required)
  • Share our mission
  • Team player: willing to collaborate with the team closely

THIS WILL BE A PLUS:

  • Knowledge of Zendesk or similar ticketing systems
  • Experience working/volunteering in an NGO

Responsibiities:

  • Providing high-quality email and chat support to students and volunteers
  • Updating participant information on our proprietary online platform
  • Prioritizing support queries and escalating issues to appropriate internal teams
  • Providing customers with step-by-step guidance to resolve problems in written form
  • Assisting with testing and resolving technical issues

We offer:

  • Competitive salary based on the results of the interview and skill set assessment
  • Expected start date - January or February 2025; paid training required
  • Official employment
  • Flexible working hours
  • Remote work
  • The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!

Employment type:

  • Full time

Location:

  • Remote work

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