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Customer Support Agent at ENGin

  • Company: ENGin
  • Created: 24.06.2025

Contact person:

Nataliia Martsinko

Contact
380993271879

Send your CVs to contact person.

Please pay attention that the European Business Association, registered at Kniaziv Ostrozkykh, building 7, 01029, Kyiv, Ukraine, identification code of legal entity 31811085, neither collects nor in any other way processes your personal data, submitted to the contact person within this vacancy announcement. In order to receive information required by law, in particular on the data controller and purposes of data processing in such cases, etc., please get in touch with the contact person mentioned above.

Requirements:

  • High English fluency, at least B2
  • Ukrainian language proficiency - native speaker
  • 1+ year of experience in customer support
  • Strong problem-solving skills
  • Effective work in stressful situations and good time management skills
  • Willingness to take on challenges and grow every day
  • High attention to detail
  • Age 18+
  • Commitment of at least 1 year
  • Workload 40 hours/week
  • Very flexible (each week is different, and evenings/some weekends are required) 
  • Share our mission
  • Team player: willing to collaborate with the team closely

Experience with Zendesk or similar request processing systems and experience working/volunteering in an NGO would be an advantage.

Responsibiities:

  • Providing high-quality support to students and volunteers via email and chat
  • Updating participant information on our own online platform
  • Prioritizing support requests and escalating issues to the appropriate internal teams
  • Providing participants with step-by-step written troubleshooting instructions
  • Assist in testing and resolving technical issues

We offer:

  • Expected start date - July 2025; paid training required
  • Official employment
  • Flexible working hours
  • Remote work
  • The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!
  • We can provide you with an Ecoflow if needed to ensure access to power and the ability to work consistently

Employment type:

Remote

Location:

Ukraine

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