Reservation Manager

  • Country: Ukraine
  • Region: Kyiv
  • Company: Park Inn by Radisson Kyiv Troyitska
  • Branch: Administrative staff - Drivers - Couriers, Hotels - Restaurants - Cafes
  • Created: 11.02.2019

Contact person:

Oksana Vasyliuk

Contact

Primary objective of position:

To maximize hotel’s rooms revenue by effectively using Opera PMS, other systems, RR department SOPs, best practices across the chain and ensuring ideal reservation process management in line with Ukrainian legislation and internal SOPs

Responsibilities:

  • Organizes and supervise efficient work of reservation department
  • Works with agent colleagues in the department at all stages: from recruitment, training, everyday routine processes and professional development: hire, train, coach, monitor results, assign duties, distribute work load evenly and as per hotel operational needs and manning levels
  • At least 2 years as group reservation agent / supervisor position
  • Excellent communication and negotiation skills, politeness is a must
  • Fluency in English, Ukrainian, Russian, excellent level knowledge both written and verbal
  • Computer skills (Excel, PowerPoint, Word)
  • Knowledge of Opera PMS is a must
  • Efficiency and high speed of work
  • Ability to work in a team and learn quickly
  • high education

We offer:

  • 8 hours working day. Schedule : 9.00 -18.00
  • lunches and uniform provided by Hotel
  • medical insurance after probation period

Please send your CV to contact person.

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