Dnipro Marketing & Communications
Customer satisfaction is probably one of the most important performance indicators for any company.
On September 13, within the framework of the Association’s Marketing and Communications Committee meeting in Dnipro, we met Oleg-Jean Dascalu, Customer Experience Officer of Allo Company, who described Net Promoter Score – an index of customer loyalty assessment to measure the company’s health in real time mode.
Oleg-Jean Dascalu explained to the participants of the event why it is important to focus on the company’s clients rather than on sales; why we all actually work in the system of H2H (Human to Human); as well as satisfaction of our internal clients – our colleagues – affects the satisfaction of our external clients – the customers.
We are very grateful to OJ Dascalu for such an informative and useful meeting and new knowledge; as well as to the chairman of the Committee Olga Zenina, for always useful topics of our meetings!
For warm atmosphere and reception, we thank the Parle Conference Center in Dnipro; Nestlé and UCC – for the treatments. Thank you, dear partners!