Company Visit to DHL International Ukraine: A Systematic Approach to Management – the Key to Success and Sustainable Business Development
- Date: 19/06/2019
- Language: Russian
- Time: 14:30 - 18:00
- Fee:free of charge for EBA members
9, Lugova Str., Kyiv
Registration is closed!
Registration is available only for one representative from the company!
EBA Management Development Centre together with DHL International Ukraine invite you to take part in the Company Visit to DHL International Ukraine: A Systematic Approach to Management – the Key to Success and Sustainable Business Development.
Partner: DHL International Ukraine.
Target Audience: business owners, managers, heads of departments.
Part 1. Office and the operating room sightseeing tour.
Part 2. Welcome to the most international company in the world. Getting to know DHL: facts, figures, achievements. Company development strategy: employees, clients, culture – Vadym Sydoruk, General Director.
Part 3. From Good to Great. How to become Employer # 1. HR Strategy at DHL. Transformation of global KPI into individual. Principles of personnel management: the whole thing is in people. Active leadership in action – Ruslana Ignatieva, Head of Human Resources Department.
Part 4. Customer service is in attitude, not in the name of the department. The customer is at the center of attention. Training programs in the Customer Service Department – Natalia Voloshyna, Head of Customer Service Improvement Department.
Part 5. Everyone is a Salesman. Everyone must sell. Strategy of the company in the sale of services. The highest quality of service is the best advertisement and source of customer loyalty. Motivational programs for sales staff services – Mykola Yasenko, Head of Sales Department.
Part 6. Have a Best Day Every Day. Key factors to achieving exceptional service quality. Optimization and standardization of operational processes. Professional development and employee motivation. “The Perfect Cargo” – Anatoliy Alekseenko, Chief of Operations Department.
Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at email@example.com or call (044) 496-06-01.