In the case of active registration, we reserve the right to limit the number of representatives from one company.
During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered how large companies have been able to create a service culture with HR-tools.
EBA Management Development Centre together with Evolve! invite you to take part in the Open Lecture: The HR Role in Creating a Service Culture in Organizations.
Speaker: Tetiana Petrukha, business coach, participant in Zappos training programs, certified Service Quality Institute trainer.
Main partner: Evolve!
Partner: HUB 4.0.
Target audience: HR executives, top and middle managers.
Topics under discussion:
- The role of staff in a customer-focused business.
- Client-oriented teams. The biggest difficulties in building such teams in Ukraine.
- Bright client experience: what is the role of HR and leadership?
Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at firstname.lastname@example.org or call (044) 496-06-01.