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Open Lecture: The HR Role in Creating a Service Culture in Organizations

  • Date: 03/12/2019 (TUE)
  • Language: Russian
  • Time: 10:00 - 12:00
  • Fee:безкоштовно для членів EBA
Place:

HUB 4.0 (1/3 Yaroslavskyi Lane)

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  Open Lecture: The HR Role in Creating a Service Culture in Organizations. Date: 03 December2019. Time: 10:00 12:00. Language: Russian. Fee: безкоштовно для членів EBA. Place: HUB 4.0 (1/3 Yaroslavskyi Lane). In the case of active registration, we reserve the right to limit the number of representatives from one company. During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered how large companies have been able to create a service culture with HR-tools. EBA Management Development Centre together with Evolve! invite you to take part in the Open Lecture: The HR Role in Creating a Service Culture in Organizations. Speaker: Tetiana Petrukha, business coach, participant in Zappos training programs, certified Service Quality Institute trainer. Main partner: Evolve! Partner: HUB 4.0. Target audience: HR executives, top and middle managers. Topics under discussion: The role of staff in a customer-focused business. Client-oriented teams. The biggest difficulties in building such teams in Ukraine. Bright client experience: what is the role of HR and leadership? Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Tetiana Petrukha. Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school. You can send a question to:. Contact person:. Anna Vashchenko. E-mail [email protected]. Contact Phone. 044 496 06 01.

In the case of active registration, we reserve the right to limit the number of representatives from one company.

During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered how large companies have been able to create a service culture with HR-tools.

EBA Management Development Centre together with Evolve! invite you to take part in the Open Lecture: The HR Role in Creating a Service Culture in Organizations.

Speaker: Tetiana Petrukha, business coach, participant in Zappos training programs, certified Service Quality Institute trainer.

Main partnerEvolve!

Partner: HUB 4.0.

Target audience: HR executives, top and middle managers.

Topics under discussion:

  • The role of staff in a customer-focused business.
  • Client-oriented teams. The biggest difficulties in building such teams in Ukraine.
  • Bright client experience: what is the role of HR and leadership?

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Tetiana Petrukha
Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school
Tetiana Petrukha

You can send a question to:

Contact person:

Anna Vashchenko

Contact
044 496 06 01

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