Open Lecture: The HR Role in Creating a Service Culture in Organizations

  • Date: 03/12/2019
  • Language: Russian
  • Time: 10:00 - 12:00
  • Fee:безкоштовно для членів EBA
Place:

HUB 4.0 (1/3 Yaroslavskyi Lane)

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In the case of active registration, we reserve the right to limit the number of representatives from one company.

During the open lecture, it will be discussed at real-life examples how you can improve the service of companies in a short-term period and what a team leader and HR-manager should do. It will be considered how large companies have been able to create a service culture with HR-tools.

EBA Management Development Centre together with Evolve! invite you to take part in the Open Lecture: The HR Role in Creating a Service Culture in Organizations.

Speaker: Tetiana Petrukha, business coach, participant in Zappos training programs, certified Service Quality Institute trainer.

Main partnerEvolve!

Partner: HUB 4.0.

Target audience: HR executives, top and middle managers.

Topics under discussion:

  • The role of staff in a customer-focused business.
  • Client-oriented teams. The biggest difficulties in building such teams in Ukraine.
  • Bright client experience: what is the role of HR and leadership?

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

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Tetiana Petrukha
business coach, participant in Zappos training programs, certified Service Quality Institute trainer
Tetiana Petrukha

You can send a question to:

Contact person:

Anna Vashchenko

Contact
044 496 06 01

Partners

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