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Open Lecture: First Steps and Customer Service Tools

  • Date: 03/03/2020 (TUE)
  • Language: Ukrainian/Russian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

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  Open Lecture: First Steps and Customer Service Tools. Date: 03 March2020. Time: 10:00 12:00. Language: Ukrainian/Russian. Fee: free of charge for EBA members. Place: EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall. In the case of active registration, we reserve the right to limit the number of representatives from one company. Each client is a unique personality. That is why individual approach to every person is not just words, but a particular action, which should be in the arsenal of a successful entrepreneurship. EBA Management Development Centre together with Medical Network Dobrobut invite you to take part in the Open Lecture: First Steps and Customer Service Tools. Speaker: Lidiia Podkopaieva, Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut. Partner: Medical Network Dobrobut Target audience: executives, client services managers (responsible for creating and inspiring). Topics under discussion: How to start and fight for service. How to run and not remain in place, while creating a service of sincerity, involvement and empathy. What for and how to create values for the inside-outside service. How to build communication with external and internal clients. How feedback speed influences the final result. How customer experience can affect business operations. How to find, attract, and engage talents. Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Lidiia Podkopaieva. Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut.. You can send a question to:. Contact person:. Anna Merkulova. E-mail [email protected]. Contact Phone. 044 496 06 01.

In the case of active registration, we reserve the right to limit the number of representatives from one company.

Each client is a unique personality. That is why individual approach to every person is not just words, but a particular action, which should be in the arsenal of a successful entrepreneurship.

EBA Management Development Centre together with Medical Network Dobrobut invite you to take part in the Open Lecture: First Steps and Customer Service Tools.

Speaker: Lidiia Podkopaieva, Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut.

Partner: Medical Network Dobrobut

Target audience: executives, client services managers (responsible for creating and inspiring).

Topics under discussion:

  • How to start and fight for service.
  • How to run and not remain in place, while creating a service of sincerity, involvement and empathy.
  • What for and how to create values for the inside-outside service.
  • How to build communication with external and internal clients.
  • How feedback speed influences the final result.
  • How customer experience can affect business operations.
  • How to find, attract, and engage talents.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Lidiia Podkopaieva
Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut.
Lidiia Podkopaieva

You can send a question to:

Contact person:

Anna Merkulova

Contact
044 496 06 01

Partners

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