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Open Lecture: First Steps and Customer Service Tools

  • Date: 03/03/2020
  • Language: Ukrainian/Russian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

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In the case of active registration, we reserve the right to limit the number of representatives from one company.

Each client is a unique personality. That is why individual approach to every person is not just words, but a particular action, which should be in the arsenal of a successful entrepreneurship.

EBA Management Development Centre together with Medical Network Dobrobut invite you to take part in the Open Lecture: First Steps and Customer Service Tools.

Speaker: Lidiia Podkopaieva, Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut.

Partner: Medical Network Dobrobut

Target audience: executives, client services managers (responsible for creating and inspiring).

Topics under discussion:

  • How to start and fight for service.
  • How to run and not remain in place, while creating a service of sincerity, involvement and empathy.
  • What for and how to create values for the inside-outside service.
  • How to build communication with external and internal clients.
  • How feedback speed influences the final result.
  • How customer experience can affect business operations.
  • How to find, attract, and engage talents.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

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Lidiia Podkopaieva
Chief Operating Officer of the flagship clinic of the dynamic Medical Network Dobrobut.
Lidiia Podkopaieva

You can send a question to:

Contact person:

Anna Merkulova

Contact
044 496 06 01

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