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Open Lecture: Zero Risk: How to Become a Risk-Free Company for Your Customers

  • Date: 11/07/2019
  • Language: Ukrainian
  • Time: 10:00 - 12:00
  • Fee:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriivskyi Uzviz, STEFES Conference Hall

With the increase in competition among all industries, customer service has become an essential part of a company. Good customer service is all about bringing customers back, which is sending them away happy – happy enough to pass positive feedback about your business to others, who may then try the product or service you offer. Why is it so hard to ensure positive customer service experiences? How to maintain a company with good reputation?

EBA Management Development Centre together with Anastasia Vladychynska Consulting invite you to take part in the Open Lecture: Zero Risk: How to Become a Risk-Free Company for Your Customers.

Speaker: Anastasia Vladychynska, founder of Anastasia Vladychynska Consulting, author and lecturer of the first School of Service in Ukraine, the only certified consultant on building a service system in Eastern Europe with the TheDijulius Group methodology.

Partner: Anastasia Vladychynska Consulting.

Target audience: executive directors, owners and CEO of companies, managers responsible for marketing, business development, marketing specialists, client service department managers, middle-level managers.

Topics under discussion:

  • What is “zero risk” and why it is so important.
  • How not to be a company, that employees and clients speak badly of.
  • Negative signals for clients.

Registration is obligatory. To become a participant, please, click the «Register» button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01. 

Speakers

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Anastasia Vladychynska
Founder of Vladychynska Consulting, author and lecturer of the first School of Service in Ukraine, the only certified consultant on building a service system in Eastern Europe with the TheDijulius Group methodology
Anastasia Vladychynska

You can send a question to:

Contact person:

Anna Vashchenko

Contact
044 496 06 01

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