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Open Lecture: Your Clients Will Never Get Tired of the Client Experience

  • Date: 25/01/2018 (THU)
  • Language: Russian
  • Time: 10:00 - 12:00
  • Ticket:free of charge for EBA members
Place:

EBA Kyiv Office, 1A Andriyivskiy Uzviz

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  Open Lecture: Your Clients Will Never Get Tired of the Client Experience. Date: 25 January2018. Time: 10:00 12:00. Language: Russian. Ticket: free of charge for EBA members. Place: EBA Kyiv Office, 1A Andriyivskiy Uzviz. EBA Management Development Centre Team together with DEVELOR Ukraine invite you to join the Open Lecture: Your Clients Will Never Get Tired of Client Experience. Every day, without even realizing that, we face with contact points that create our client experience. We live in a world of constant competition and change. And what works today will not affect the net promoter score tomorrow. Thats why its necessary to be prepared and go toe-to-toe with the tendency. During the lecture you will be shared with the experience, observations and main study’s conclusions of the lecturer. Speaker:  Andrii Zhurbin, Trainer, consultant, DEVELOR Ukraine, experience in international sales and marketing, comprehensive international experience with countries in Europe and Central Asia, additional experience the United States, Lebanon, Morocco and the countries of the Asia-Pacific region. Partner: DEVELOR Ukraine Target audience: everyone, who is interested in learning client experience. Topics under discussion: The main relevant findings of  Customer Experience Survey (3 topic-related messages): What customers expect CX principles Customer Satisfaction vs. Customer Engagement 2. Quality of Customer Service vs. Client Experience Exceeding expectations, the concept of Moments of Truth Identifying the Moments of Truth Emotional bounding Registration is obligatory. To become a participant, please, click the Register button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.Speakers. Andrii Zhurbin. Trainer, consultant, DEVELOR Ukraine, manager with international sales and marketing experience, comprehensive international experience with countries in Europe and Central Asia, additional experience the United States, Lebanon, Morocco and the countries of the Asia-Pacific region. You can send a question to:. Contact person:. Anna Merkulova. E-mail Development@eba.com.ua. Contact Phone. +380 (44) 496 0601.

EBA Management Development Centre Team together with DEVELOR Ukraine invite you to join the Open Lecture: Your Clients Will Never Get Tired of Client Experience.

Every day, without even realizing that, we face with contact points that create our client experience. We live in a world of constant competition and change. And what works today will not affect the net promoter score tomorrow. That’s why it’s necessary to be prepared and go toe-to-toe with the tendency. During the lecture you will be shared with the experience, observations and main study’s conclusions of the lecturer.

Speaker:  Andrii Zhurbin, Trainer, consultant, DEVELOR Ukraine, experience in international sales and marketing, comprehensive international experience with countries in Europe and Central Asia, additional experience the United States, Lebanon, Morocco and the countries of the Asia-Pacific region.

Partner: DEVELOR Ukraine

Target audience: everyone, who is interested in learning client experience.

Topics under discussion:

  1. The main relevant findings of  Customer Experience Survey (3 topic-related messages):
  • What customers expect
  • CX principles
  • Customer Satisfaction vs. Customer Engagement

2. Quality of Customer Service vs. Client Experience

  • Exceeding expectations, the concept of “Moments of Truth”
  • Identifying the Moments of Truth
  • Emotional bounding

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01.

Speakers

1 / 1
Andrii Zhurbin
Trainer, consultant, DEVELOR Ukraine, manager with international sales and marketing experience, comprehensive international experience with countries in Europe and Central Asia, additional experience the United States, Lebanon, Morocco and the countries of the Asia-Pacific region
Andrii Zhurbin

You can send a question to:

Contact person:

Anna Merkulova

Contact
+380 (44) 496 0601

Partners

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