Training: How to Solve Conflicts

Each day we face many conflicts in personal and professional life. Strange as it may seem, conflicts have their own structure that includes object, subject, transpiration condition and scale. Analyzing its scheme and understanding how each of the elements works; you may manage your emotional state and act with respect. Neverthelss, what behavioral strategy to choose for disengagement from the complicated and conflict situation? What nature does the conflict have and what prophylactics of conflicts can be made?

EBA Management Development Centre Team together with Nataliya Baikalova invite you to join the Training: How to Solve Conflicts.

Outcome: 

• Receipt of the integral system understanding of the conflict nature and its development dynamics;
• Working out of the skills, schemes and technologies of the conflict analysis, defining of the first reasons of the conflict and hidden foundations;
• Realization of the non-effective strategy of the behavior in conflict, development of new successful behavioral models;
• Reinforcement of the individual communicational skills necessary for the effective emotional management in conflict situation;
• Prophylactics methods and instruments of the emotional management development;
• Reduction of the personal emotional “value” of the conflict interaction.

Trainer: Nataliya Baikalova, certified business-trainer.

Target audience: those who are willing to get the necessary skills to deal with conflicts quickly and effectively in all life spheres:  business, family and interpersonal relations.  

Topics under discussion:

Types of conflicts. Diagnostics and strategies of solving

     1. Definition, classification, types:

• Conflict nature. Classification and types of conflicts. Conflict kinds;
• Conflict dynamics;
• Conflict and non-conflict communication;
• Reasons of conflict appearance in negotiations, in business communication and interpersonal relations.

     2. Strategies of conflict solving:

• Strategic model of conflict management;
• Constructive and destructive conflict;
• Attitude to the conflict from the management view;
• Interposition and mediation in conflict solving: stages of mediator work, tasks and actions at each stage;
• Definition of the individual behavioral strategy in conflict;
• Skill to choose and use the necessary strategy in a correct way in accordance with the situation;
• Algorithm of conflict and complicated situations constructive solving.

     3. Work in conflict and complicated situations:

• Types of conflict personalities. Strategies of behavior with different types;
• Work with partner`s aggression;
• Effective methods of temporary insanity and negative emotions discharge;
• Answers to offensive phrases and accusations;
• Own resources saving;
• Constructive refusal and demand: how to consistently refuse / demand and nevertheless save good relations?
• Types of manipulation in conflict. Methods of manipulation counteraction.

Registration is obligatory. To become a participant, please, click the “Registration” button below. Number of listeners is limited. If you have any questions, please, write at [email protected] or call (044) 496-06-01.

 

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