Development Programme on Business English for Pre-Intermediate
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Development Programme on Business English for Pre-Intermediate. Date: 20 March2018. Time: 18:30 20:00. Place: EBA office in Kyiv, 1A Andriyvskyi Uzriz. EBA Management Development Centre Team together with UNIVERSE CENTRE LLC is launching a Business English for Pre-Intermediate Development Programme which will be held in the intensive format twice a week.
The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad.
It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays.
Having successfully finished the Programme, you will receive certificate of completion.
TARGET AUDIENCE
Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate)
SYLLABUS
MODULE 1. SOCIALIZING – March 20, 2018
Making contact & getting acquainted.
Small Talk
Welcoming visitors
Entertaining a visitor
Eating out, going out
Networking at a trade fair, business conference
MODULE 2. PRESENTATIONS
Part 1 – March 22, 2018
Preparation to the presentation
Subject introduction
Presentation equipment
Useful phrases
Part 2 – March 27, 2018
Delivering presentation
Self-presentation, presentation of the company, service/product
Practicing presentation delivery
MODULE 3. ENGLISH FOR MEETING
Part 1 – March 29, 2018
Types of Meetings
7 Steps to Run the Most Effective Meetings
Preparing for a Meeting
Starting a meeting
Following the Agenda
Part 2 – April 03, 2018
Interrupting and dealing with interruptions
Closing a Meeting
Clarification
Reaching agreement or refusal
Diplomatic language
MODULE 4. ENGLISH FOR NEGOTIATING
Part 1 – April 05, 2018
Types of negotiation
Preparation
Setting objectives
The language of Negotiation
Part 2 – April 10, 2018
Proposals
A new offer
Dealing with deadlock
Agreement
MODULE 5. BUSINESS CORRESPONDENCE – April 12, 2018
English for emails
Formal and informal letters
MODULE 6. TELEPHONING – April 17, 2018
Answering the phone
Introducing yourself
Delivering your message
Making arrangements
Dealing with complaints
MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICE – April 19, 2018
Face to face meetings
Telephone calls/call centers
Written communication
Skills and qualities for a good customer care
The first impression
MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTS – April 24, 2018
Complaint strategies and policies
Explaining the company policy
Softening bad news and apologizing
Problem solving steps
MODULE 9. REVIEW – April 26, 2018
Consolidation and revision workshop
Speakers. Galyna Onyshchuk. Director and owner of UNIVERSE CENTER LLC, 14-year experience in executive management, 20-year experience in total (B2B and B2C), Cambridge Certificate in Advance English (CAE), certificates in “Apply Brain-Friendly Marketing and Win Your Customer’s Brains”, Building a quality management system in accordance with international standard EN ISO 9001: 2008. Quality management systems. Requirements. Audit management system in accordance with the requirements of ISO 19011: 2011. Business processes. Regulation and management. Key performance indicators , Emotional Intelligence, Project Management, Effective sales , Writing skills - texts that sell, Certificate of Completion Franklin Covey «7 Habits of Highly Effective People», “Efficient work of management team and customer service, “Leadership. HR”, “TOC tools for facilitators”, “Training for trainers”.. Iryna Kosenko. CPE holder, philologist and translator of English and French. You can send a question to:. Contact person:. Liliya Yamborak. E-mail [email protected]. Contact Phone. +380 (44) 496 0601.
About the Programme
EBA Management Development Centre Team together with UNIVERSE CENTRE LLC is launching a Business English for Pre-Intermediate Development Programme which will be held in the intensive format twice a week.
The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad.
It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays.
Having successfully finished the Programme, you will receive certificate of completion.
TARGET AUDIENCE
Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate)
SYLLABUS
MODULE 1. SOCIALIZING – March 20, 2018
- Making contact & getting acquainted.
- Small Talk
- Welcoming visitors
- Entertaining a visitor
- Eating out, going out
- Networking at a trade fair, business conference
MODULE 2. PRESENTATIONS
Part 1 – March 22, 2018
- Preparation to the presentation
- Subject introduction
- Presentation equipment
- Useful phrases
Part 2 – March 27, 2018
- Delivering presentation
- Self-presentation, presentation of the company, service/product
- Practicing presentation delivery
MODULE 3. ENGLISH FOR MEETING
Part 1 – March 29, 2018
- Types of Meetings
- 7 Steps to Run the Most Effective Meetings
- Preparing for a Meeting
- Starting a meeting
- Following the Agenda
Part 2 – April 03, 2018
- Interrupting and dealing with interruptions
- Closing a Meeting
- Clarification
- Reaching agreement or refusal
- Diplomatic language
MODULE 4. ENGLISH FOR NEGOTIATING
Part 1 – April 05, 2018
- Types of negotiation
- Preparation
- Setting objectives
- The language of Negotiation
Part 2 – April 10, 2018
- Proposals
- A new offer
- Dealing with deadlock
- Agreement
MODULE 5. BUSINESS CORRESPONDENCE – April 12, 2018
- English for emails
- Formal and informal letters
MODULE 6. TELEPHONING – April 17, 2018
- Answering the phone
- Introducing yourself
- Delivering your message
- Making arrangements
- Dealing with complaints
MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICE – April 19, 2018
- Face to face meetings
- Telephone calls/call centers
- Written communication
- Skills and qualities for a good customer care
- The first impression
MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTS – April 24, 2018
- Complaint strategies and policies
- Explaining the company policy
- Softening bad news and apologizing
- Problem solving steps
MODULE 9. REVIEW – April 26, 2018
- Consolidation and revision workshop
Trainers
Galyna Onyshchuk
Director and owner of UNIVERSE CENTER LLC, 14-year experience in executive management, 20-year experience in total (B2B and B2C), Cambridge Certificate in Advance English (CAE), certificates in “Apply Brain-Friendly Marketing and Win Your Customer’s Brains”, "Building a quality management system in accordance with international standard EN ISO 9001: 2008. Quality management systems. Requirements. Audit management system in accordance with the requirements of ISO 19011: 2011. Business processes. Regulation and management. Key performance indicators ", "Emotional Intelligence", "Project Management", "Effective sales ", "Writing skills - texts that sell", Certificate of Completion Franklin Covey «7 Habits of Highly Effective People», “Efficient work of management team and customer service", “Leadership. HR”, “TOC tools for facilitators”, “Training for trainers”.
Iryna Kosenko
CPE holder, philologist and translator of English and French
Galyna Onyshchuk
Iryna Kosenko
Partners
Should you be interested in participation, please, fill in the application form.
to questionnaireFor clarifiyng required conditions
and requirements of participation, write us
+380 (44) 496 0601
You can send a question to:
+380 (44) 496 0601
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