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Development Programme on Business English for Pre-Intermediate

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  Development Programme on Business English for Pre-Intermediate. Date: 20 March2018. Time: 18:30 20:00. Place: EBA office in Kyiv, 1A Andriyvskyi Uzriz. EBA Management Development Centre Team together with UNIVERSE CENTRE LLC is launching a Business English for Pre-Intermediate Development Programme which will be held in the intensive format twice a week. The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad. It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays. Having successfully finished the Programme, you will receive certificate of completion. TARGET AUDIENCE Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate) SYLLABUS MODULE 1. SOCIALIZING –  March 20, 2018 Making contact & getting acquainted. Small Talk Welcoming visitors Entertaining a visitor Eating out, going out Networking at a trade fair, business conference MODULE 2. PRESENTATIONS Part 1 – March 22, 2018 Preparation to the presentation Subject introduction Presentation equipment Useful phrases Part 2 – March 27, 2018 Delivering presentation Self-presentation, presentation of the company, service/product Practicing presentation delivery MODULE 3. ENGLISH FOR MEETING Part 1 – March 29, 2018 Types of Meetings 7 Steps to Run the Most Effective Meetings Preparing for a Meeting Starting a meeting Following the Agenda Part 2 – April 03, 2018 Interrupting and dealing with interruptions Closing a Meeting Clarification Reaching agreement or refusal Diplomatic language MODULE 4. ENGLISH FOR NEGOTIATING Part 1 – April 05, 2018 Types of negotiation Preparation Setting objectives The language of Negotiation Part 2 – April 10, 2018 Proposals A new offer Dealing with deadlock Agreement MODULE 5. BUSINESS CORRESPONDENCE – April 12, 2018 English for emails Formal and informal letters MODULE 6. TELEPHONING – April 17, 2018 Answering the phone Introducing yourself Delivering your message Making arrangements Dealing with complaints MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICE – April 19, 2018 Face to face meetings Telephone calls/call centers Written communication Skills and qualities for a good customer care The first impression MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTS – April 24, 2018 Complaint strategies and policies Explaining the company policy Softening bad news and apologizing Problem solving steps MODULE 9. REVIEW – April 26, 2018 Consolidation and revision workshop  Speakers. Galyna Onyshchuk. Director and owner of UNIVERSE CENTER LLC, 14-year experience in executive management, 20-year experience in total (B2B and B2C), Cambridge Certificate in Advance English (CAE), certificates in “Apply Brain-Friendly Marketing and Win Your Customer’s Brains”, Building a quality management system in accordance with international standard EN ISO 9001: 2008. Quality management systems. Requirements. Audit management system in accordance with the requirements of ISO 19011: 2011. Business processes. Regulation and management. Key performance indicators , Emotional Intelligence, Project Management, Effective sales , Writing skills - texts that sell, Certificate of Completion Franklin Covey «7 Habits of Highly Effective People», “Efficient work of management team and customer service, “Leadership. HR”, “TOC tools for facilitators”, “Training for trainers”.. Iryna Kosenko. CPE holder, philologist and translator of English and French. You can send a question to:. Contact person:. Liliya Yamborak. E-mail [email protected] Contact Phone. +380 (44) 496 0601.

About the Programme

EBA Management Development Centre Team together with UNIVERSE CENTRE LLC is launching a Business English for Pre-Intermediate Development Programme which will be held in the intensive format twice a week.

The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad.

It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays.

Having successfully finished the Programme, you will receive certificate of completion.

TARGET AUDIENCE

Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate)

SYLLABUS

MODULE 1. SOCIALIZING –  March 20, 2018

  • Making contact & getting acquainted.
  • Small Talk
  • Welcoming visitors
  • Entertaining a visitor
  • Eating out, going out
  • Networking at a trade fair, business conference

MODULE 2. PRESENTATIONS

Part 1 – March 22, 2018

  • Preparation to the presentation
  • Subject introduction
  • Presentation equipment
  • Useful phrases

Part 2 – March 27, 2018

  • Delivering presentation
  • Self-presentation, presentation of the company, service/product
  • Practicing presentation delivery

MODULE 3. ENGLISH FOR MEETING

Part 1 – March 29, 2018

  • Types of Meetings
  • 7 Steps to Run the Most Effective Meetings
  • Preparing for a Meeting
  • Starting a meeting
  • Following the Agenda

Part 2 – April 03, 2018

  • Interrupting and dealing with interruptions
  • Closing a Meeting
  • Clarification
  • Reaching agreement or refusal
  • Diplomatic language

MODULE 4. ENGLISH FOR NEGOTIATING

Part 1 – April 05, 2018

  • Types of negotiation
  • Preparation
  • Setting objectives
  • The language of Negotiation

Part 2 – April 10, 2018

  • Proposals
  • A new offer
  • Dealing with deadlock
  • Agreement

MODULE 5. BUSINESS CORRESPONDENCEApril 12, 2018

  • English for emails
  • Formal and informal letters

MODULE 6. TELEPHONING – April 17, 2018

  • Answering the phone
  • Introducing yourself
  • Delivering your message
  • Making arrangements
  • Dealing with complaints

MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICEApril 19, 2018

  • Face to face meetings
  • Telephone calls/call centers
  • Written communication
  • Skills and qualities for a good customer care
  • The first impression

MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTSApril 24, 2018

  • Complaint strategies and policies
  • Explaining the company policy
  • Softening bad news and apologizing
  • Problem solving steps

MODULE 9. REVIEWApril 26, 2018

  • Consolidation and revision workshop

 

Trainers

1 / 2
Galyna Onyshchuk
Director and owner of UNIVERSE CENTER LLC, 14-year experience in executive management, 20-year experience in total (B2B and B2C), Cambridge Certificate in Advance English (CAE), certificates in “Apply Brain-Friendly Marketing and Win Your Customer’s Brains”, "Building a quality management system in accordance with international standard EN ISO 9001: 2008. Quality management systems. Requirements. Audit management system in accordance with the requirements of ISO 19011: 2011. Business processes. Regulation and management. Key performance indicators ", "Emotional Intelligence", "Project Management", "Effective sales ", "Writing skills - texts that sell", Certificate of Completion Franklin Covey «7 Habits of Highly Effective People», “Efficient work of management team and customer service", “Leadership. HR”, “TOC tools for facilitators”, “Training for trainers”.
Iryna Kosenko
CPE holder, philologist and translator of English and French
Galyna Onyshchuk
Iryna Kosenko

Partners

Should you be interested in participation, please, fill in the application form.
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For clarifiyng required conditions
and requirements of participation, write us

+380 (44) 496 0601

You can send a question to:

Contact person:

Liliya Yamborak

Contact
+380 (44) 496 0601
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