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Development Programme on Social Communication Skills and Business Etiquette

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  Development Programme on Social Communication Skills and Business Etiquette. Date: 06 December2017. Time: 10:00 18:00. Place: EBA Kyiv office, Andriyivskiy Uzviz 1A. You are welcome to a practical course helping to build basic skills of communication in business and social environment. Etiquette - is easy: the title conveys the approach to the training course: the most delicate issues and problems are solved with ease. By dealing with practical cases and modeling situations we will develop skills and practice the rules. The main task of this development programme is to show how democratization of life has influenced the rules of behavior in business and society in general. Which rules are obsolete and should be ignored – and  which should be followed  if you wish to build long-term relations with a business partner. Having successfully finished the program, you will receive certificate of completion. TARGET AUDIENCE Head of business branches, Top and middle management DURING THE MODULES YOU WILL Basic lifehacks How to invite and greet people How to network at a party How to avoid possible etiquette bloopers How to behave in the office How to welcome distinguished guests at home/ in a restaurant / in the countryside What to give as a gift and how to accept gifts How to behave at a table How to be safe with the dress code How to communicate successfully PROGRAMME Rules of social and business communication Well, who needs etiquette today? Does natural always mean fine? We will prove that modern etiquette is Easy! Mega-tips and micro-errors. Lifehacks Organisation of social events Gala dinner Business dinners and lunches Greetings and introduction Invitations Home receptions Table setting Social communication - how to behave and what to talk about LArt de table Restaurant etiquette Meet&greet Cutlery - coding Glasses and drinks at your table Basic styles of service at а table: American style French style English style Basic taboos and Classical errors Types of receptions: how to give a reception and how to behave at a reception Receiving line ettiquette Delicate dishes Delicate situations Tea and coffee Basic office ettiquette In the car Flowers and gifts Dress-code Country-side etiquette Small Talk Modern etiquette is Fun! Iryna Filippova PhD in philology, completed CEETP program in Harvard Business School, HBS Club member (Ukraine, France), has a 15-years experience in distribution of selective perfumery and cosmetics. She has been a commercial Director, Marketing and Communications Director of several distribution and retail companies in the field of selective beauty in Ukraine. At present: Director for Business Development, Grant Thornton Ukraine (audit and consulting). The author of the books : Paris in a Gift Wrapping. Advice by His Excellencys wife. (2016) and Etiquette - Its Easy. Tips by His Excellencys wife (2017).Speakers. Iryna Filippova. Director for Business Development and Communications, Grand Thornton LLC; the Author of the Book Etiquette - Its Easy, Paris in a gift pack. The notes of His Excellencys wife (2016, 2017), On the heel. French stories of His Excellencys wife (2018). You can send a question to:. Contact person:. Liliya Yamborak. E-mail Liliya.Yamborak@eba.com.ua. Contact Phone. 044 496 06 01.

About the Programme

You are welcome to a practical course helping to build basic skills of communication in business and social environment. ‘Etiquette – is easy’: the title conveys the approach to the training course: the most “delicate” issues and problems are solved with ease. By dealing with practical cases and modeling situations we will develop skills and practice the rules.

The main task of this development programme is to show how democratization of life has influenced the rules of behavior in business and society in general. Which rules are obsolete and should be ignored – and  which should be followed  if you wish to build long-term relations with a business partner.

Having successfully finished the program, you will receive certificate of completion.

TARGET AUDIENCE

Head of business branches, Top and middle management

DURING THE MODULES YOU WILL

  • Basic lifehacks
  • How to invite and greet people
  • How to network at a party
  • How to avoid possible etiquette “bloopers”
  • How to behave in the office
  • How to welcome distinguished guests at home/ in a restaurant / in the countryside
  • What to give as a gift and how to accept gifts
  • How to behave at a table
  • How to be safe with the dress code
  • How to communicate successfully

PROGRAMME

  1. Rules of social and business communication
  2. Well, who needs etiquette today?
  3. Does natural always mean fine?
  4. We will prove that modern etiquette is Easy!
  5. Mega-tips and micro-errors. Lifehacks
  6. Organisation of social events
  7. Gala dinner
  8. Business dinners and lunches
  9. Greetings and introduction
  10. Invitations
  11. Home receptions
  12. Table setting
  13. Social communication – how to behave and what to talk about
  14. L’Art de table
  15. Restaurant etiquette
  16. Meet&greet
  17. Cutlery – coding
  18. Glasses and drinks at your table
  19. Basic styles of service at а table:
    • American style
    • French style
    • English style
  20. Basic taboos and Classical errors
  21. Types of receptions: how to give a reception and how to behave at a reception
  22. Receiving line ettiquette
  23. “Delicate” dishes
  24. “Delicate” situations
  25. Tea and coffee
  26. Basic office ettiquette
  27. In the car
  28. Flowers and gifts
  29. Dress-code
  30. Country-side etiquette
  31. Small Talk
  32. Modern etiquette is Fun!

Iryna Filippova

PhD in philology, completed CEETP program in Harvard Business School, HBS Club member (Ukraine, France), has a 15-years experience in distribution of selective perfumery and cosmetics. She has been a commercial Director, Marketing and Communications Director of several distribution and retail companies in the field of selective beauty in Ukraine.

At present: Director for Business Development, Grant Thornton Ukraine (audit and consulting).

The author of the books : “Paris in a Gift Wrapping. Advice by His Excellency’s wife.” (2016) and “Etiquette – It’s Easy. Tips by His Excellency’s wife” (2017).

Trainers

1 / 1
Iryna Filippova
Director for Business Development and Communications, Grand Thornton LLC; the Author of the Book "Etiquette - It's Easy", "Paris in a gift pack. The notes of His Excellency's wife" (2016, 2017), "On the heel. French stories of His Excellency's wife" (2018)
Iryna Filippova
Should you be interested in participation, please, fill in the application form.
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For clarifiyng required conditions
and requirements of participation, write us

044 496 06 01

You can send a question to:

Contact person:

Liliya Yamborak

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