EQ based Communications Development Programme
- Status:We are working on the next season
About the Programme
The Program will be useful for better understanding and improving the quality of personal communication: your family life and other close relations. It is a hands-on program with a variety of activities, exploration and reflection.
The Programme Format: 2 training days.
Having successfully finished the development programme, the participants will receive certificates of completion.
DURING THE MODULES YOU WILL
Understand better and improve the quality of personal communication: your family life and other close relations Obtain the main skills of managing the negotiation process
Both vertical (managers) horizontal (experts) business audience whose needs are to communicate efficiently with external and internal clients, to handle difficult conversations, negotiate disputable issues and to build sustainable relations
Part 1. EQ based approach in difficult conversations
- The concept of horizontal and vertical development
- EQ based communicative techniques
- Diagnostics of your personal communication profile
- Characteristics and components of functional and dysfunctional (toxic) communication
- How do mindset and attitudes influence the result of communication. Perception distortions. The message anatomy
- Tools to overcome communication distortions
- Argumentation methods. How to sound concise. Stages of argumentation in convincing talk
Part 2. EQ based communication in developmental relations
- EQ tools for building develpmental relations
- Typology in communication. Perception diversity
- How to manage emotionally-charged conversations
- Set of communication tools for building strong interpersonal and cross functional contacts
- Continuous feedback: new approach for development
- Communication tools for the times of change