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Online-practical workshop: How to identify customer pain points and improve the value proposition.

Marketing аnd PR Sales
  • Date: 04/06/2024 (TUE)
  • Language: Ukrainian
  • Time: 11:00 - 12:30
  • Fee:free of charge for EBA members
Place:

Will be online

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  Online-practical workshop: How to identify customer pain points and improve the value proposition.. Date: 04 June2024. Time: 11:00 12:30. Language: Ukrainian. Fee: free of charge for EBA members. Place: Will be online. Teams frequently rely on algorithms that could have undisclosed issues causing discomfort or inconvenience for customers. Such a process can occur unintentionally. But what if you create conditions under which customers will be more comfortable with you than with anyone else on the market? How about rethinking your customer interaction processes and redesigning your value proposition to create decent-quality relationships? You will gain an advantage in the market and will be imprinted in the clients memory as those who took care of the most valuable thing—them. EBA Management Development Centre together with Olga Shapran invites you to participate in the Online-practical workshop: How to identify customer pain points and improve the value proposition. Target audience: teams or managers who have configured organizational processes. Speaker: Olga Shapran founder and CEO of Strategy Area, a Strategy Development and Implementation studio, consultant, and mentor for teams and managers. Topics under discussion: Rethinking the customer journey.  Analyzing customer pain points along the journey. Forming a list of tasks aimed at eliminating the inconveniences and addressing pains.  Creating an implementation plan.  Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Olga Shapran. Founder and CEO of Strategy Area, a Strategy Development and Implementation studio, consultant, and mentor for teams and managers.. You can send a question to:. Contact person:. Anna Malikova. E-mail [email protected]. Contact Phone. +380672182741.

Teams frequently rely on algorithms that could have undisclosed issues causing discomfort or inconvenience for customers. Such a process can occur unintentionally. But what if you create conditions under which customers will be more comfortable with you than with anyone else on the market? How about rethinking your customer interaction processes and redesigning your value proposition to create decent-quality relationships? You will gain an advantage in the market and will be imprinted in the client’s memory as those who took care of the most valuable thing—them.

EBA Management Development Centre together with Olga Shapran invites you to participate in the Online-practical workshop: How to identify customer pain points and improve the value proposition.

Target audience: teams or managers who have configured organizational processes.

Speaker: Olga Shapran founder and CEO of Strategy Area, a Strategy Development and Implementation studio, consultant, and mentor for teams and managers.

Topics under discussion:

  • Rethinking the customer journey. 
  • Analyzing customer pain points along the journey.
  • Forming a list of tasks aimed at eliminating the inconveniences and addressing pains. 
  • Creating an implementation plan. 

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

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Olga Shapran
Founder and CEO of Strategy Area, a Strategy Development and Implementation studio, consultant, and mentor for teams and managers.
Olga Shapran

You can send a question to:

Contact person:

Anna Malikova

Contact
+380672182741

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