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Online-Lecture: How to Build an Effective Team in Customer Service During Difficult Times

  • Date: 23/01/2024 (TUE)
  • Language: Ukrainian
  • Time: 11:00 - 12:30
  • Feefree of charge
Place:

Will be online

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  Online-Lecture: How to Build an Effective Team in Customer Service During Difficult Times. Date: 23 January2024. Time: 11:00 12:30. Language: Ukrainian. Fee free of charge. Place: Will be online. Todays business is not only a world of competition and achieving business goals, but also sensitivity to the needs and requirements of customers. Challenging times require a special approach to building and managing a customer service team. During the online-lecture, you will learn how to form a team ready to overcome all difficulties and meet the needs of modern customers. EBA Management Development Centre together with OLX invite you to take part in the Online-Lecture: How to Build an Effective Team in Customer Service During Difficult Times. Speaker: Ihor Syrovatko, head of the OLX client service department in Ukraine and Central Asia. 18 years of experience in customer service, 8 of them in e-commerce sales. Certified COPC Implementation Leader, practicing business coach. Topics under discussion: How to walk the path of team transformation in a period of uncertainty. Transparent communication with the decision maker. How to increase the level of engagement of customer service teams and achieve a balance between achieving business goals and taking care of the team. Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Ihor Syrovatko. Head of the OLX client service department in Ukraine and Central Asia. 18 years of experience in customer service, 8 of them in e-commerce sales. Certified COPC Implementation Leader, practicing business coach. You can send a question to:. Contact person:. Anna Ovdii. E-mail [email protected]. Contact Phone. 067-406-65-40.

Today’s business is not only a world of competition and achieving business goals, but also sensitivity to the needs and requirements of customers. Challenging times require a special approach to building and managing a customer service team. During the online-lecture, you will learn how to form a team ready to overcome all difficulties and meet the needs of modern customers.

EBA Management Development Centre together with OLX invite you to take part in the Online-Lecture: How to Build an Effective Team in Customer Service During Difficult Times.

Speaker: Ihor Syrovatko, head of the OLX client service department in Ukraine and Central Asia. 18 years of experience in customer service, 8 of them in e-commerce sales. Certified COPC Implementation Leader, practicing business coach.

Topics under discussion:

  • How to walk the path of team transformation in a period of uncertainty.
  • Transparent communication with the decision maker.
  • How to increase the level of engagement of customer service teams and achieve a balance between achieving business goals and taking care of the team.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

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Ihor Syrovatko
Head of the OLX client service department in Ukraine and Central Asia. 18 years of experience in customer service, 8 of them in e-commerce sales. Certified COPC Implementation Leader, practicing business coach
Ihor Syrovatko

You can send a question to:

Contact person:

Anna Ovdii

Contact
067-406-65-40

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