fbpx
Size of letters 1x
Site color
Image
Additionally
Line height
Letter spacing
Font
Embedded items (videos, maps, etc.)
 

Online-Lecture: Service-Leadership. Building an Engaged Customer-focused Team

  • Date: 22/02/2024 (THU)
  • Language: Ukrainian
  • Time: 11:00 - 12:30
  • Feefree of charge
Place:

Will be online

Google Apple Outlook Telegram Bot
  Online-Lecture: Service-Leadership. Building an Engaged Customer-focused Team. Date: 22 February2024. Time: 11:00 12:30. Language: Ukrainian. Fee free of charge. Place: Will be online. EBA Management Development Centre together with Tetiana Petrukha invite you to take part in the Online-Lecture: Service-Leadership. Building an Engaged Customer-focused Team. Speaker: Tetiana Petrukha, Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school. Topics under discussion: Service - a leader and his role in team building. The modern pyramid of relationships in the team. Basic skills of service-leader. Harvard chain Leadership - profit. Changes in the role of the leader in the team over the past 20 years. The leaders influence on the service. Three main spheres of responsibility of the manager. Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.Speakers. Tetiana Petrukha. Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school. You can send a question to:. Contact person:. Anna Ovdii. E-mail [email protected]. Contact Phone. 067-406-65-40.

EBA Management Development Centre together with Tetiana Petrukha invite you to take part in the Online-Lecture: Service-Leadership. Building an Engaged Customer-focused Team.

Speaker: Tetiana Petrukha, Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school.

Topics under discussion:

  • Service – a leader and his role in team building. The modern pyramid of relationships in the team.
  • Basic skills of service-leader. Harvard chain “Leadership – profit”.
  • Changes in the role of the leader in the team over the past 20 years.
  • The leader’s influence on the service. Three main spheres of responsibility of the manager.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Should you have any questions, please, write at [email protected] or call (044) 496-06-01.

Speakers

1 / 1
Tetiana Petrukha
Erickson International business coach; certified SQI (Service Quality Institute) trainer; participant of training programs of Zappos company; teacher of the service program at UCU Business school
Tetiana Petrukha

You can send a question to:

Contact person:

Anna Ovdii

Contact
067-406-65-40

Partners

Registration
First Name (ua)
Last Name (ua)
Job Title (ua)
First Name (en)
Last Name (en)
Job Title (en)
Contact Phone
Register If your company is already a member of the EBA and you have a personal cabinet / or want to create it, please follow the link.
Close - 0
Register
Close

Spelling error report

The following text will be sent to our editors: