International Online-Lecture: The Future of Customer Experience

Customer Service Trends and Innovations
  • Date: 06/07/2021
  • Language: English
  • Time: 11:00 - 12:30
  • Fee:free of charge for EBA members

STEFES Virtual Hall

As the mobile era comes to an end, smartphones will eventually leave a way to a new generation of devices with more advanced functionalities and greater possibilities. Understanding the consequences and implications of these technological advancements are necessary for brands, content creators, and marketing departments to get ahead of the game.

EBA Management Development Centre together with IE Business School invite you to take part in the International Online-Lecture: The Future of Customer Experience. In this session, IE University Prof. Pedro Moreno de los Rios will discuss VR, AR, AI, Chatbots, and 5G, predicting a very different world to the one we know today.

Speaker: Professor Pedro Moreno de los Ríos, IE Business School Professor and an expert in digital business development, marketing technology, market research, and customer-centric retail strategy, designing relevant experiences for the omnichannel prosumer in multinationals, agencies, and start-ups.

Main partner: IE Business School 

Partner: STEFES

Target Audience: Senior and middle management of multinational companies, corporations and start-ups, different industries. People interested in technology and its impact on humans and society.

Registration is obligatory. To become a participant, please, click the “Register” button. Only the users of the EBA site can register at the event. Number of listeners is limited. Should you have any questions, please, write at development@eba.com.ua or call (044) 496-06-01. 


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Pedro Moreno de los Rios
IE Business School Professor, a Ph.D. researcher at Universidad de Alcalá, a renowned expert in digital business and omnichannel marketing, an expert in digital business development, marketing technology
Pedro Moreno de los Rios

You can send a question to:

Contact person:

Anna Merkulova

044 496 06 01


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